Job Description

Opportunities like this don't come around often!

We are looking for a dynamic Patient Services Manager to lead our team of medical administrators who deal with "patient facing" services. We need someone who is target driven with a "can do/proactive" attitude.

The role will be challenging at times but also very rewarding. The successful candidate will work closely with, and have full support of the management team.

MAIN DUTIES OF THE JOB
Day to day responsibilities will include directing the medical admin team to ensure all tasks/work is completed in a timely manner.

The Patient Services Manager will be expected to lead by example and we envisage time being spent training and developing the team.

ABOUT US
Caen Medical Centre is a well established GP practice serving the population of Braunton and surrounding areas. The team consists of 8 GP partners, 1 salaried GP and other healthcare professionals and is supported by a medical admin and management team.

Staff wellbeing is a priority for the partners and we have recently introduced Birthday Leave and Employee recognition monthly awards.

We pride ourselves on providing an outstanding service for our patients in what can be difficult circumstances. A good sense of humour goes a long way!

JOB RESPONSIBILITIES
The following are the core responsibilities of the Patient Services Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Patient Services Manager is responsible for:

a. Overseeing the administration and support operations of the practice, ensuring the Patient Services team achieve their primary responsibilities, including use of Care Navigation software

b. Line managing all Patient Services team, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c. Completing Patient Services team appraisals as required alongside the Practice Manager

d. Identifying and delivering Patient Services team training where required

e. Compiling Patient Services team rotas ensuring sufficient cover is provided for periods of leave and other absences

f. Reviewing and updating all administrative and reception policies and procedures as required alongside the Operations Manager

g. Supporting the management team in the compilation of practice reports and the practice development plan

h. Ensure regular monitoring of medical admin team work outputs and hold regular one to ones with team to share info as appropriate

i. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation

j. Acting as a focal point for the practice in managing requests from external organisations such as the local police, solicitors, DVLA and other agencies and ensuring the correct processes are followed for managing SARS/Medical reports requests

k. Updating the appointment system to reflect leave and other approved absences

l. Providing initial guidance and advice to patients who wish to complain with support from Practice Manager as required

m. Schedule and take minutes for the Patient Participation Group meetings

n. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

o. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

p. Taking responsibility for ensuring noticeboards are updated regularly with appropriate information

SECONDARY RESPONSIBILITIES

In addition to the primary responsibilities, the Patient Services Manager may be requested to:

a. Deputise for the operations manager during periods of absence

b. Partake in audit as directed by the audit lead

c. Ensure systems in place for patient recalls for medication/condition monitoring, with support from Operations Manager

d. Coordinate and produce meeting agendas and record the minutes of meetings

e. Support the practice manager in the maintenance of the practice website and social media accounts

f. Monitor and promote the use of the Friends and Family Test

g. Champion continuous improvement, encouraging staff to participate and make suggestions

h. Assist with QOF targets

Job Type: Full-time

Pay: From 30,868.66 per year

Benefits:

Company pension On-site parking
Application question(s):

Can you confirm that you have experience within a Primary Care or similar Healthcare setting?
Work Location: In person