Job Description

Monitor the practice financial targets and feedback to the management team Manage the receptionist and satellite rota ensuring appropriate levels of cover are provided at all times. Ensure all employees are rotated equally to allow variety in their jobs Ordering, re-ordering and monitoring of stationery and NHS supplies when required Attend weekly management meetings Ensure leaflets and noticeboards are tidy, organised and up to date in both waiting rooms Assist in the updating of reception protocols and procedures Ensure the reception and front desk area are clean, tidy and organised at all times. Assist with receptionists annual appraisals Line Manage all staff to ensure best practice and that all receptionists are following guidelines and procedures. Assist in the provision of induction training and ongoing review Ensure Practice policies are followed and accurate records are kept with particular reference to appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required Ensure General Data Protection Regulation (GDPR) are maintained Regularly review the standard of work of the reception team both collectively and individually and discuss any problems/changes with the team Ensure reception overtime sheets are completed at the appropriate times and are accurate Monitor the practices QOF, IIF and other practice KPIs Maintaining and monitoring the practice appointments system Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing repeat prescriptions and pathology links in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensure that all office equipment is maintained in good repair including checking that equipment is stocked and replenished when required: reporting all faults and required repairs to the Practice Assistant Manager via fault reporting process Pre-book blood collections via our taxi service Monitoring petty cash