Job Description

We are seeking a highly organized and patient-focused individual with excellent communication skills to join our team as a Patient Services Manager. Within this role, you will be responsible for efficient management of the front of house team, ensuring all duties are performed effectively and to a high standard.

Main Duties and Responsibilities (list not exhaustive):

Overseeing the front of house Practice services Line managing all Patient Care Coordinators, supporting staff development and promoting best practice. Compiling doctor/staff rotas Assist with team inductions Reviewing and updating Care Coordinator policies and procedures Support the management team in compiling practice reports and practice development plans Maintain an effective appointment system. Coordinate provision of bank and locum staff Supportive role in health and safety including fire marshal duties. Managing deliveries Management of Friends of Ashlea Medical Practice Charity

Skills and Experience:

Experience of working with the general public Experience of administrative duties Experience of leading / managing a team (Min. 2 years) Excellent communication skills Strong IT skills Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills

Personal Qualities:

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity Ability to work under pressure

Other requirements:

Flexibility to work outside of core office hours
The post is subject to receipt of 2 satisfactory professional references and a DBS check. We also require candidates to live in close proximity to the practice, within a maximum 10 mile radius.

We offer a competitive benefits package:

Support for professional development

Generous annual leave - 5.6 weeks' pro rata (plus bank holidays) or 7.2 weeks pro rata

Generous employer's NHS Pension contributions

NHS discounts

. Employee Assistance Programme

*Please note successful applicants who are registered patients at Ashlea Medical Practice will be required to register at an alternative local practice.

Job Types: Full-time, Permanent

Pay: 16.00-18.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Store discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person