Job Description

Job Title: Patient Services Officer

Location: Cramlington, Northumberland

Salary: \xc2\xa320,103 \xe2\x80\x93 \xc2\xa321,261

Job type: Full time/Part Time \xe2\x80\x93 Permanent

Closing Date: 11th October 2023

The Role:

Would you like to work at the heart of NHS Primary Care as part of a committed, dedicated team? We are looking for enthusiastic, highly motivated people to join us in delivering a high standard of customer service to our patients.

Valens Medical Partnership is the largest family doctor-led GP Practice in the Northeast, looking after the healthcare needs of around 52,000 patients across Northumberland.

Our surgeries are situated in Ashington, Cramlington, Lynemouth, Morpeth, Newbiggin, Pegswood, Seaton Deleval and Seaton Sluice. You will mainly be based at our Cramlington Surgery and must be able to travel to other surgeries to meet the requirements of the role.

Full time hours are 37 per week, part time opportunities also available. Shifts are worked between 8am \xe2\x80\x93 6.30pm, Monday to Friday with a requirement to cover our extended access hours up until 8pm and Saturday mornings 9am \xe2\x80\x93 1pm (on a rota basis).

Main Duties:

Handle all first line patient contact routed to our central navigation team via telephone and online/digital channels. Work out the most appropriate and efficient patient pathway, ensuring that the patient is connected to the right care solution. Create an outstanding patient experience that is responsive to need, minimises complaints and delivers the most cost-effective solution for the partnership. Promote self-service solutions and administer resulting activity. Carry out front of house reception duties. Undertake administrative tasks to assist the primary care clinical team.

Ideal candidate:

You will possess a confident and sympathetic nature when dealing with the public, excellent customer care and communication skills, and the ability to remain calm under pressure. Previous experience in a similar role within healthcare, customer service or call centre environments would be an advantage, however full training will be given.

Benefits:

We offer excellent staff benefits and a positive, supportive working environment:

• Starting leave allowance of 5 weeks which increases to 6 weeks with length of service
• Contractual sick pay which increases with length of service
• Option to join the NHS Pension Scheme with an employer contribution of 14.38%
• Flexible working opportunities
• Staff wellbeing initiatives throughout the year
• Regular training

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of: Admin Assistant, Receptionist, Administration, Medical Administrator, Admin, Administration Executive, Administration Officer, Admin Officer, Customer Service, Office Assistant General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin, Customer Services Executive, Customer Service Representative, Administrative Assistant, Support Administrator, Front of House Operator, Customer Relations, Company Receptionist, Customer Support, Client Service may also be considered for this role.

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