Job Description

Main Duties and Responsibilities:

Administrative Responsibilities: General clerical tasks including scanning, photocopying, filing, and accurate data entry. Manage practice correspondence including physical mail, NHSmail inbox, and clinical system tasks. Book appointments for: Ambulatory Blood Pressure Monitoring (ABPM) 24-hour ECG monitoring Oversee the loan and return of home BP monitors, including logging and cleaning equipment. Prepare and send insurance reports in line with GDPR and data protection policies.



Process Subject Access Requests (SARs) within the required legal timeframes. Support weekly nursing home rounds coordination and related administrative tasks. Maintain the Doctors Availability Chart on a monthly basis. Assist with processing Immunisation notifications given in schools (e.g.



flu vaccines). Handle in-house health and wellbeing (H/W/BP) slips and ensure appropriate coding on EMIS. Manage the practice email account daily, distributing queries and documents appropriately. Support prescription processing on Thursdays and Fridays, including calls, emails, and issuing prescriptions.



Coordinate and send New Patient QOF invites, ensuring compliance with registration protocols. Clinical Support Administration (Routine and Recurring Tasks): Code and input BP readings taken at pharmacies and received via AccuRx or patient slips. Administer the Pre-Diabetes Questionnaire responses weekly and code accordingly. Prepare and send invites for monthly Nursing Home / Housebound / End of Life (EoL) bloods.



Support monthly completion and upload of Nursing Home Diabetic KCPs (Key Care Plans). IT and Digital Support Responsibilities: Provide first-line support for staff using: EMIS Web (appointments, coding, templates, searches) AccuRx (SMS messaging, Floreys, video consults) Docman (document workflow, coding, task assignment) Ardens (QOF searches, templates, protocols) Assist with staff access management: EMIS and NHSmail account setup AccuRx onboarding Smartcard role access Monitor and report IT issues; escalate to external IT support when needed. Assist with system updates and training rollouts as directed. Maintain an inventory of IT hardware and software.

Key Working Relationships:

Practice Manager and Administrative Team GPs, Nurses, and Healthcare Assistants IT/Digital Support Team (ICB) Care homes and external providers Patients, carers, and family members Person Specification: Essential Desirable Good working knowledge of Microsoft Office EMIS Web, Docman, AccuRx, Ardens experience Comfortable supporting colleagues with IT issues Understanding of NHSmail and smartcards Excellent communication and organisation skills Knowledge of QOF, LTC recalls, SARs, GDPR Strong attention to detail IT qualification (e.g. ECDL, CompTIA) Ability to work independently and under pressure Proven administrative experience Commitment to confidentiality and data security Experience in a GP surgery or NHS setting Additional Information: Training will be provided on clinical systems and internal processes. Occasional flexibility may be required to support clinical priorities, IT updates, or team cover.