Job Description

Job Overview

Join a team that's dedicated to delivering outstanding patient care.

Stoneygate Eye Hospital is looking for a proactive and organised

Patient Support & Receptionist

to play a vital role in the smooth running of our clinic. This dual-role position is perfect for someone who enjoys helping people, thrives in a busy environment, and takes pride in creating a welcoming and professional experience for every patient and visitor.

About the Role

As the welcoming voice and face of our clinic, you will provide professional and empathetic support to patients and visitors. This dual-responsibility role is critical to our daily success, combining frontline reception duties with essential administrative support to ensure exceptional patient care and operational efficiency.

Key Responsibilities

Handle incoming calls and make outbound calls as required. Schedule and manage patient appointments, including triaging for new and post-operative patients. Act as a key link between consultants, patients, and external partners (including opticians and hospitals). Provide administrative support such as data entry, filing, and photocopying. Identify and escalate any issues promptly to ensure smooth operations. Support the wider clinic team with general office duties as needed. As a Receptionist greet patients and visitors with warmth and professionalism, ensuring an excellent first impression. Maintain a tidy, organised, and welcoming reception area.

About You

Experience in a customer-facing role (experience within healthcare or administration is advantageous). Excellent communication and interpersonal skills, with a compassionate approach to patient care. Highly organised, detail-oriented, and able to manage multiple priorities. Confident phone manner and polished professional presentation. Comfortable using common office software and administrative systems. A reliable team player with a positive and proactive attitude.

Working Hours

Part-Time, 24.5 hours per week

Patient Support:

Tuesday and Friday -- 8:30 AM to 4:30 PM (16 hours)

Receptionist:

Thursday - 5:00 PM to 8:00 PM (3 hours) & Saturday -- 3:00 PM to 8:30 PM (5.5 hours)

What can we offer you?

- 33 days holiday per year (including bank holidays), pro-rata for part-time employees.

- Private health insurance (50% company contribution)

- Enhanced sick pay policy

- Eligible for Blue Light card

- Recognition for Long Service staff

- Regular training and personal development

- Company events

- Company pension

- Employee discount

Please note that we are unable to offer a Certificate of Sponsorship.

About Us

The Stoneygate Eye Hospital is situated in the leafy suburb of Stoneygate in Leicester. We are proud to have been supporting and working with the local community since 2013. Run by a team of University Hospital Leicester (UHL) consultants, each highly experienced within their respective fields of Ophthalmology, and supported by an experienced, friendly and diverse team of nurses, healthcare assistants, and administrative staff. We understand that your vision is precious and delicate, and that while complications can be daunting, our team is here to ensure you receive the best possible outcome with outstanding care and support throughout.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace for everyone.

Due to the high volume of applications, if you have not heard from us within the next 7 days, your application has been unsuccessful on this occasion.

Job Type: Part-time

Expected hours: 24.5 per week

Experience:

Patient Support and Receptionist: 1 year (required) Healthcare Industry?: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Leicester LE2 2PN (preferred)
Work Location: In person