Job Description

Job Title:

Payment Processing Advisor

Location:

Belfast - Hybrid working 50/50

Job Type:

Perm & FTC contracts available

Hours:

37.5 hours per week

Salary:

24,492



Echo Managed Services are looking for a detail-oriented and customer-focused

Payment Processing Advisor

to join our Billing, Collections & Recoveries team. In this role, you'll be responsible for processing and allocating payments, handling customer enquiries, and supporting financial reporting and reconciliation activities. You'll play a key part in ensuring service excellence and compliance with contractual and regulatory standards.

The Role:

Key Responsibilities & Tasks

Process and allocate customer payments accurately, including cash, cheques, and electronic remittances Handle refund payments and respond to customer payment enquiries via phone and written correspondence Perform cash and bank reconciliations, ensuring financial accuracy and compliance Maintain and update departmental spreadsheets and support financial reporting activities Scan, index, and triage incoming documentation to ensure efficient workflow Deliver service excellence by meeting quality standards, contractual KPIs, and SLAs Prioritise and schedule daily tasks to optimise performance and achieve First Time Resolution Build rapport with customers and translate feedback into service improvements Communicate insights and feedback to operational teams to enhance client and customer outcomes Collaborate effectively with team members to meet shared service targets and objectives Promote Echo's values and contribute to a culture of continuous improvement Actively participate in personal development reviews (PDRs) and identify training needs Comply with data protection regulations and internal IT security policies Maintain awareness of health and safety responsibilities within the workplace Represent Echo professionally in all business interactions and support Total Quality Management initiatives

What You'll Need

Experience, Skills & Qualifications

Previous experience in a payment processing environment, with at least six months in a cash office setting (desirable) Numerically proficient with a keen eye for identifying errors and solving problems Excellent verbal and written communication skills, with the ability to respond professionally to customer enquiries Strong working knowledge of Microsoft Office packages, particularly Excel and Outlook Proven ability to deliver outstanding customer service and meet individual and team performance targets Self-motivated and capable of working independently while contributing positively to a team environment Maintains confidentiality and professionalism at all times Educated to GCSE level (or equivalent); professional qualifications are beneficial but not essential

What You'll Get in Return:

Competitive Salary of 24,492 Full paid induction and training will be provided - with career development opportunities Hybrid Working 30 days holiday (inclusive of stat days, rising to 35 with each year of service)

Closing date for receipt of CVs is 12noon on 20

th

October. Interviews will likely be held the week commencing 27

th

October with a start date mid November.

Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.