Job Description

Are you confident, organised and love working in a sales environment? Have you a happy disposition and thrive in a busy environment? If the answer is yes then we want to hear from you!

An excellent opportunity has arisen to be part of our award winning team as we are looking for a Customer Service Advisor to join our growing business. This post is ideal for someone who is a natural organiser, enjoys working with customers face to face and over the phone and takes pride in supporting colleagues and customers alike. If you would like to bring your skills to a friendly, hardworking team and have a keen interest in working in a company passionate about its products and services then get in touch.

Key Responsibilities:

Reception: Manage the switchboard, handle all incoming enquiries, keep displays fresh and tidy and ensure a welcoming environment (fresh coffee included!).

Order Fulfilment: Work closely with colleagues to ensure daily order processing, picking, packing, and dispatching runs smoothly and on time.

Customer Orders: Process customer orders from start to finish, including taking the order, invoicing, payment processing, and handling customer collections.

Online Order Management: Process and dispatch all online orders daily, maintaining accurate stock levels and ensuring timely delivery.

Product & Record Management: Maintain accurate stock levels and ensure all customer systems and records are up-to-date and error free.

Credit Control: Monitor and manage Aged Debt through regular calls and written communication.

Customer Accounts: Manage the opening and closing of customer accounts, ensuring new customers feel welcomed and well looked after.

Customer Service: Provide excellent customer service over the phone, offering technical advice and training support where needed.

Sales & Marketing Support: Assist the sales and marketing team with admin tasks, lead generation, follow-up calls, and appointment scheduling.

Office Administration: Keep the office running efficiently--managing post, supplies, filing, and contributing to a friendly and professional office environment.

Team Work: Work as part of a team to ensure our customer service is second to none.

Key Skills & Knowledge

Effective time management and prioritisation skills

Strong customer service abilities

High attention to detail and excellent organisational skills

Proficient in Microsoft Office (Outlook, Excel, Word)

Previous experience in a customer service or sales role

Personal Qualities

Great people skills and a friendly, confident communicator;

A natural organiser;

A desire to do well with good attention to detail;

Highly motivated and excited by quality and expertise;

Enjoys the buzz of working in a busy team;

Adaptable and keen to learn new skills.

Loves - or is prepared to love - speciality coffees and teas!

You will receive

Full training in Sage 50 Accounts

Further support, training and development opportunities

Regular training about our coffees, equipment and product range

28 days holiday, with an extra day a year for every full year worked up to five years

Discretionary profit related bonus

Pension scheme

Eye care vouchers

Discount off selected products

Commitment and encouragement from a company that values its people.

This role offers the right candidate the opportunity to work in a business that is dedicated to its customers, has awards for both service and product quality and above all really values its people.

Applicants

If you would like to apply for this position please send your CV along with a brief cover letter explaining why you think you would be a great candidate for this role. We look forward to hearing from you.

Working hours

Hours are Monday to Friday, 8:30-17:00, with early finishes of 16:30 available during quieter periods.

About our company

Coffee Care is a speciality coffee company based in Skipton, renowned for our award-winning coffees and excellent service throughout North England. We serve a wide range of wholesale customers--from hospitality venues to offices, salons, showrooms, and charities, ensuring that there's something for everyone.

Our online shop is making it easier for consumers across the UK to enjoy our delicious coffees at home too. Our business is committed to delivering excellent products, support and training to its team, its customers and the wider community.

Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Employee discount
Experience:

Customer service: 1 year (preferred)
Work Location: In person