Job Description

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

The primary goal of Payroll Operations Support is to work with and support Payroll Operations with a variety of activities, enabling the team to provide efficient and effective payroll processing for our customers.

Main responsibilities

Manage several day-to-day operational activities, ranging from system support, customer data reconciliation, and tool management. Work to ensure that Payroll Operations staff are supported with the right tools and processes to perform their roles successfully. Support the Operations management teams in day-to-day customer escalations, user support and queries. Lead region-wide initiatives within data cleansing and system improvements. Cooperate with other departments within CloudPay, seeking continuous improvement and strengthening the One CloudPay image for Customers.

Experience needed for this role

Computer skills including Word, Excel, PowerPoint, email and internet Experience in dealing with customers. A knowledge of Payroll and/or Payments processing is desirable but not essential. Knowledge management and precise document management skills. Good at problem-solving and getting results. Confident in managing internal and external stakeholders at all levels. Team player with the ability to share information and interact positively with others. Enthusiastic and eager to learn and develop Self-motivated, tenacious and resilient. Driven and determined to achieve objectives.

About you and Our core values

Taking ownership, working with integrity and respect Being a team player is key to our culture Solution and customer focused Great initiative with the goal for excellence in achieving results Dedicated to developing and always looking for continuous improvements Be creative, be committed, be engaged and enjoy what you do

United Kingdom Package and benefits

Competitive Salary Competitive vacation allowance Calm app WFH Allowance Life Assurance Private Medical Insurance Cycle to Work Scheme EAP Eye Tests & Glasses Contribution Simplyhealth Enhanced Health Plan Pension Scheme Give-As-You-Earn (GAYE) Employee Referral Program CloudPay NOW Paid Volunteering days Marriage Leave Bereavement Leave Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.