Job Description

Location: Weybridge, KT13 0SL

Hours of work: 37.5

Contract Type: Permanent

We are seeking a proactive and detail-oriented Payroll Service Coordinator to serve as the first line of support for all employee payroll queries, providing timely and accurate assistance while ensuring all queries are properly logged and tracked through to resolution.

In this role, you will be responsible for delivering exceptional payroll customer service to our ISS placemakers, ensuring every interaction is handled professionally and with care.


You will manage queries within the payroll query management system, adhering to departmental service level agreements and maintaining a high standard of responsiveness and accuracy.


This position plays a key role in promoting employee satisfaction and trust by ensuring consistent, reliable support on payroll-related matters.

Key Responsibilities

Respond to first-line payroll queries via the payroll query management system, phone, and email for salaried employees. Log, resolve, or assign queries in accordance with departmental service level agreements (SLAs). Monitor and follow up on outstanding queries daily to ensure timely resolution. Provide high-quality payroll customer service in collaboration with the wider payroll team, ensuring a seamless experience for all placemakers. Support the Payroll Service Manager with ad hoc tasks during critical payroll periods. Collaborate with internal teams to share insights and identify query trends to support root cause analysis and process improvement.

Professional and Personal Competencies/Qualifications

Demonstrated passion and skill for delivering first-class, professional customer service. Excellent written and verbal communication skills. Strong attention to detail with a high level of accuracy. Proficient in IT, including Excel and Outlook; confident in handling and working with data. Well-organised with the ability to prioritise workload and meet deadlines. Flexible and adaptable, providing full support to the team as needed. Skilled at building and maintaining effective working relationships with team members and internal stakeholders. Capable of working independently and collaboratively within a team.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person