Job Description

Location: Weybridge, KT13 0SL

Hours of work: 37.5

Contract Type: Fixed Term Contract | 9 Months

We are looking for a Payroll Service Coordinator to join our team on a 9-month fixed-term contract.


In this role, you'll be the first line of support for all employee payroll queries, ensuring they are logged, tracked, and resolved efficiently.


There is potential for progression or a permanent role for the right candidate.

As Payroll Service Coordinator, you'll play a key role in delivering exceptional payroll customer service to our team, while gaining valuable experience in a supportive and professional environment.

Key Responsibilities

Field first-line payroll queries via the query management system, calls, and emails from employees Log, resolve, or assign queries in line with departmental SLAs Monitor and chase outstanding queries daily Deliver a high-quality payroll customer service experience in collaboration with the wider payroll team Support the payroll service manager with ad hoc duties during key payroll periods Share information and best practices with internal teams, identifying query trends to address root causes Manage password reset requests

Professional and Personal Competencies/Qualifications

Strong customer service background, ideally from a call centre or phone-based role Confident handling high volumes of inbound queries with clear and professional responses Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively Accurate administrative skills, including logging queries, updating systems, and following processes High attention to detail when inputting and managing employee information Collaborative team player, supporting payroll and HR colleagues Proficient in Outlook, Excel, and HR/payroll systems (training can be provided)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person