Job Description

Are you ready to embark on an exciting journey with our dynamic NHS Payroll team? We're on the lookout for a highly motivated individual to join us as a Payroll Support Officer. In this role, you'll be at the heart of our operations, managing the intricate flow of payroll data for University Hospital Coventry and Warwickshire, Rugby St Cross, ISS, and networks across the region. Your organisational ability and efficiency will ensure that all data is dispatched accurately and promptly to the right Pension, Payroll, or expense colleagues, meeting crucial payroll deadlines. With your pleasant and calm telephone manner, you'll handle inquiries with ease, making every interaction a positive one. Experience with the NHS Electronic Staff Record (ESR) system or Oracle is a plus, and your proficiency in Word, Excel, and Outlook will be essential. If you're a detail-oriented, tech-savvy individual with a passion for payroll, we can't wait to welcome you to our team!



Please note that this vacancy does not support sponsorship.



Please note there is a proposed interview date of 16th June 2025.



To open and date stamp all incoming post, ensuring each item displays a valid assignment number, and is approved by an authorising signatory in line with the Authorised Signatory List (ASL requirements).



Responsible for maintaining accurate databases that record all incoming applications for parental leave and distributing these to the appropriate Officer.



Respond to and accurately carry out requests for earnings details from employees, Managers and external agents, including mortgage providers, and provide statistical information to relevant parties.



To monitor and maintain the electronic post box for all amendments and terminations, ensuring they are distributed to relevant officer, raising queries for missing details/information directly with line managers, informing the Team Leaders about possible over/underpayments, proactively follow up outstanding queries.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Ensure all paperwork is appropriately filed.



Assist the office with the input of data as instructed.



Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating pay using tact and sensitivity when staff/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay.



Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section.



To provide general reception service for the Payroll department



Understand and decipher all alterations to E-Roster payments that need to be amended, input and check the claims in an accurate and timely manner.



Adhering to Policies and propose changes to working practices and procedures within the Payroll Support department with the ability to deal with non-routine queries and a range of procedures and practices across Payroll as a whole.



Assist and Check elements on all New Starters entered onto ESR by Payroll Officers for accuracy.



Responsible for voluntary deductions, like Healthcare plans, Union Subs, ensuring appropriate authority is present. Corresponding with the external agencies accordingly.



Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.



For further details of the role please see the attached job description