Job Description

Payroll Team Leader

Location:

Plymouth / Hybrid (approx. 2 days per week in office)

Salary:

35,000 - 36,500 p.a. plus performance bonus

Contract Type:

Permanent, Full-time (37 hours per week)

About the Role

We're looking for an experienced

Payroll Team Leader

to take responsibility for the delivery of a high-quality, complex payroll service. Supporting circa 8,500 employees across NHS, Teachers, Local Government, and third sector organisations, this role sits at the heart of our Payroll Bureau, ensuring our customers receive a reliable, accurate, and compliant service every time.

As Team Leader, you will lead, motivate, and develop a team of Payroll professionals to provide an exceptional service that meets both internal and external customer expectations. You'll also play a key role in driving efficiencies, maintaining compliance, and building strong, collaborative relationships with stakeholders.

What You'll Be Doing

Leading and motivating a Payroll Delivery Team to provide accurate and timely payroll services. Ensuring compliance with all relevant legislation, regulations, policies, and conditions of service. Managing reconciliation processes and all periodic payroll and pension returns, meeting mandatory deadlines. Providing professional advice and guidance on complex payroll and legislative queries. Driving efficiencies through process improvement, technology use, and training across the team. Supporting policy development and sharing payroll expertise with colleagues and stakeholders. Fostering a culture of customer service excellence, building strong and trusted relationships. Overseeing team performance management, resource planning, and issue escalation.

What We're Looking For

A recognised payroll qualification (e.g. Diploma in Payroll Management) or equivalent senior-level payroll experience. Excellent knowledge of pay-related legislation, pension schemes, and terms and conditions of service. Experience managing high-volume, technology-enabled payroll processes and reconciliations. Strong leadership skills with a proven ability to motivate and develop a team. Experience in managing customer relationships, including service reporting and issue resolution. Commitment to continuous professional development and staying current with payroll regulations and best practice.

Why Join Us?

At Delt, people matter - both our team and the communities we serve. You'll be part of a purpose-driven organisation, where your work makes a visible difference. In return, we offer a supportive culture, flexible hybrid working, and opportunities to grow your skills in a dynamic environment where ideas are welcomed, and impact is recognised.

Benefits include:

Generous holiday allowance of 25 days plus bank holidays (pro rata for part time)

Up to 12 flex leave days a year

Matched contribution pension scheme up to 10% of salary

Life assurance scheme

Opportunities to buy and sell leave

Employee shopping savings portal

Opportunities for training to be funded by Delt

EV salary sacrifice

Employee assistance programme supporting mental and physical wellbeing

If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/

Job Types: Full-time, Permanent

Pay: 35,000.00-36,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Flexitime Free parking Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Experience:

Team management: 3 years (preferred) Payroll: 5 years (preferred)
Work Location: Hybrid remote in Plymouth PL6 5QZ