Job Description

Key Responsibilities Clinical Assessment and Patient Management Conduct Comprehensive Clinical Assessments: Undertake remote consultations via telephone or video, as well as face-to-face assessments when clinically appropriate. Evaluate patients presenting with a broad range of symptoms, including acute, undiagnosed, or exacerbated long-term conditions. Determine Care Pathways: Use advanced clinical reasoning to assess the urgency and complexity of a patient's needs. Decide whether management can be completed remotely, or if escalation to a face-to-face appointment, urgent care, or emergency service is required.

Deliver Safe and Effective Triage:

Apply nationally recognised triage tools, clinical guidelines, and robust safety-netting techniques during all interactions. Ensure patients understand when and how to seek further help, reducing risk and promoting self-management when appropriate. Provide Continuity of Care: Support patients with both acute presentations and long-term conditions, using an integrated approach that includes monitoring, advice, health promotion, and timely referrals to specialist or community services as needed. Maintain High Standards of Documentation: Record accurate, contemporaneous clinical notes using the organisations electronic patient record systems, ensuring clear communication across the care team and meeting all medico-legal standards.

Evidence-Based Practice:

Use up-to-date clinical guidelines, NICE recommendations, and digital decision-support tools to inform safe and effective triage and treatment planning. Demonstrate a commitment to reflective practice and continuous clinical improvement. Personalised, Patient-Centred Care: Tailor care plans and advice to each patients individual needs, preferences, and circumstances. Recognise when emotional support, health education, or signposting to additional services (e.g., mental health, social prescribing) is needed.

Face-to-Face Consultation Expertise:

Where triage indicates the need for physical examination or direct clinical intervention, deliver high-quality, face-to-face care in a timely and efficient manner. Ensure safe infection control measures are followed in all in-person contacts. Collaborative Working: Liaise with GPs, community teams, and other healthcare professionals to ensure integrated and coordinated care. Participate in multidisciplinary team discussions when managing complex cases or vulnerable patients.

Service Delivery Support Triage Model Development:

Actively contribute to the design, implementation, and continuous improvement of the PCN-wide triage model. Work collaboratively with GP practices, clinical leads, and operational teams to ensure the model is aligned with local needs, national guidance, and best practice standards. Ensure Consistent Triage Delivery: Provide consistent, safe, and effective triage services across all participating practices. Apply evidence-based clinical assessment and decision-making to support patients with urgent and routine care needs, ensuring the right care is delivered by the right professional, at the right time.

Collaborative Working:

Foster a culture of shared learning and integrated working within the PCN. Engage with multi-disciplinary teams including GPs, pharmacists, social prescribers, paramedics, and community services to coordinate care and improve patient flow. Enhance Patient Access & Experience: Support improvements in patient access to care by reducing unnecessary appointments and ensuring timely redirection to appropriate services. Deliver patient-centred communication to ensure clarity, reassurance, and positive engagement during all triage interactions.

Data-Informed Improvement:

. Work with PCN leads to audit performance and adapt service delivery in response to local population health needs. Support Practice Staff: Offer clinical guidance and support to practice staff delivering triage, including reception and care navigation teams, helping build local confidence and capability in managing patient demand safely and efficiently. Quality and Safety Assurance: Uphold the highest standards of clinical governance, patient safety, and documentation.



Apply structured safety netting, clinical escalation protocols, and clear documentation practices in line with NMC standards and local policies. Flexibility and Responsiveness: Adapt to changing demand patterns and support dynamic rota coverage across multiple practices as required. Contribute to surge planning, seasonal preparedness, and service resilience strategies. Professionalism & Development Maintain active clinical registration and meet revalidation requirements.



Engage in continuing professional development (CPD) and reflective practice. Act as a positive role model, supporting junior staff and encouraging a learning culture. Take ownership of personal performance and contribute to service improvements. Governance & Risk Ensure safe working environments and report incidents or equipment issues.



Apply infection prevention and control measures as per local and national standards. Promote and adhere to safeguarding protocols for children and vulnerable adults. Technology & Information Management Confidently use digital systems for clinical triage and documentation. Participate in service audits, quality assurance, and data-driven reviews.



Maintain professional standards when working with technology and patient information.