Job Description

About Us

Primary Care Networks (PCNs) bring together local GP surgeries and partner services - like community care, social care, and the voluntary sector - to deliver more personalised and coordinated health and social care.

Jurassic Coast PCN is made up of three practices working closely together, committed to continuous improvement and putting patients first. As we expand the services we offer, we're looking for a highly organised and proactive Operations & Programme Support Officer to help us grow and deliver our vision.

About the Role

This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.
The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.

Key Responsibilities

Operational & Administrative Support

Support the PCN team and practices with day-to-day operations and project coordination Develop and maintain effective admin systems for PCN initiatives Support the delivery of national (DES) and local service specifications Represent the PCN at internal and external meetings when required Ensure accurate documentation and communication across the network

Project Management

Lead and support PCN-wide projects, driving innovation and integration Produce project reports, evaluations, and funding bids Monitor progress, performance, and outcomes Bid writing for external funding

Performance Monitoring & Reporting

Complete and analyse regular performance reports and audits Provide insights and suggestions for improvement Help resolve any performance issues with relevant teams

Team & People Management

Line manage key PCN staff including the Administration Hub team Support recruitment, onboarding, and development of new roles Identify future staffing and training needs

Financial Support

Assist the PCN Manager with financial tracking and reporting Help ensure invoices and payments are processed accurately and on time Monitor project budgets and value for money

HR Support

Support recruitment, onboarding, and induction processes across the PCN Maintain accurate staff records and assist with workforce planning and rota coordination Coordinate training, development, and staff wellbeing initiatives Provide first-line HR support and ensure compliance with employment legislation and policies

Stakeholder Engagement

Build strong relationships with local practices and partners Support meetings, events, and communications with stakeholders Promote collaborative working and share best practice

Service Development

Help develop new policies and procedures Monitor the effectiveness of new services Contribute to quality improvement initiatives

IT and Social media management

Managing and updating social media accounts (Facebook, Instagram) Creating and scheduling posts with text, images, and videos using tools like Canva. Helping with basic IT support and working with external tech providers when needed.

What We're Looking For

Strong organisational and communication skills Comfortable managing multiple projects and priorities in a changing environment Confident leading teams and working across different organisations Keen to learn and grow in a developmental role Experience in health, social care or a related setting is desirable

Health and Safety/Risk Management

The post-holder must comply at all times with the Practices' Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.

Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.

FOR FULL JOB DESCRIPTION AND PERSON SPECIFICATION PLEASE LOG ON TO THE NHS JOBS WEBSITE. YOU CAN SEARCH FOR THIS ROLE USING REFERENCE NUMBER W0006-25-0012.

PLEASE NOTE, WE ARE ONLY ABLE TO PROCESS APPLICATIONS THAT ARE SUBMITTED VIA THE NHS JOBS WEBSITE.

THE CLOSING DATE FOR THIS ROLE IS 28TH MAY 2025.

Job Types: Full-time, Permanent

Pay: 29,500.00-33,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme
Flexible language requirement:

English not required
Schedule:

Monday to Friday No weekends
Language:

English (preferred)
Work Location: In person

Application deadline: 28/05/2025
Reference ID: W0006-25-0012