Job Description

Key requirements of the role Monitor and oversee the PCN's EMIS system with particular focus on workflow and tasks. Use EMIS to carry out searches and audits; and develop templates and protocols to support the PCN and practices. Run system reports and extract data as required by the PCN Senior Leadership Team for activity reporting, using EMIS and other data sources. Support Shrewsbury PCN and its member practices by promoting and developing the use of clinical systems and digital products.



Work across Practices to share good practice, identify information and IT needs (appointment booking), and implement effective systems and training. Develop a detailed understanding of clinical system processes and internal configuration and how they relate to the experience of users to ensure that the system is best configured and optimised to support users. Support the development of reports, dashboards and analysis. Support the use of digital tools such as Ardens Manager, Accurx, Mjog and the NHS App.



Support social media and waiting room screen content management. Highlight any anomalies in information, ideas for new ways of working and details of any potential blockers to tasks. Support the Digital & Transformation Lead in executing digital transformation projects across Shrewsbury PCN. Be a key member of the wider PCN Care Coordinator team to contribute to the development of strategic plans and generalist workload.



Act as an RA agent for the PCN. This job description is only a very brief summary of what a Data Quality Coordinators job will entail, and the role will expand and change over time as the needs of the PCN changes, the requirement of the Network DES expands, and the priorities of the population evolve. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.



In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice and PCN staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practices and PCN may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the health & safety policy, the health & safety manual, and the infection control policy and published procedures. This will include: Using personal security systems within the workplace according to guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills.



Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually).

Reporting potential risks identified. Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision.



Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members.



Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.



Participate in audit where appropriate.