Job Description

Harrow East Primary Care Network

PCN Project Manager

Job title:

PCN Project Manager

Responsible to:

PCN Clinical Director

Accountable to:

PCN Clinical Director

Hours:

Full time or part time hours available

Salary:

Dependent on experience

Length of post:

Fixed term for at least one year with the possibility of extension for the right candidate.

1. Job summary

Harrow East Primary Care Network (HEPCN) is a group of three friendly and forward thinking practices: Honeypot Medical Centre, Bacon Lane Surgery and Mollison Way Surgery. Our member practices work in close alignment in a defined contiguous locality in Harrow East.

Our ethos is to support our member practices and enhance GP resilience and sustainability, so that our practices can continue to deliver high quality patient care.

We are dedicated to improving the patient experience and introducing new services that allow us to meet the ever changing needs of our growing and ethnically diverse population, including a new Same Day Access service which we recently launched.

Over the last four years, the PCN has rapidly matured with the introduction of many new PCN services and the expansion of the PCN workforce which includes: Pharmacists, Physios, Care Coordinators, Social Prescribers and a Paramedic, Pharmacy Technician and Digital and Transformation Lead.

Due to this, there is an increased need for management oversight of the PCN. This has significantly increased workload pressures for the PCN Clinical Director at a time where there is already unprecedented demand and intense workforce pressures in general practice.

The PCN is looking to recruit a PCN Project Manager to help relieve the workforce pressures on the PCN Clinical Director as they oversee the day to day running of the PCN, supported by the PCN Manager. This will enable the PCN Clinical Director to dedicate more time to core PCN Clinical Director duties that help to ensure the smooth day to day running of the PCN and enhance the resilience and sustainability of our PCN practices.

2. Key Duties & Responsibilities

Key duties and responsibilities include but are not confined to the following:

Understanding and supporting the priorities of the PCN Clinical Director. The post holder will work closely with and report to the PCN Clinical Director on defined areas of work that help to ensure the PCN continues to deliver safe and effective healthcare to our community. They will be expected to be flexible and responsive to the changing needs of the PCN Clinical Director and general practice in a fast paced and high pressure environment. Overseeing and coordinating the successful delivery of North West London Enhanced Services (NWL ES). and borough based services. This includes staff supervision and training, daily monitoring of performance targets and KPIs, running searches on our clinical system and regularly reporting to the PCN Clinical Director and North West London Integrated Care Board (ICB). The post holder should have a robust understanding of the service specifications and KPIs, contractual requirements, and a sound understanding of how these services address local population health needs. The post holder will be expected to communicate this clearly and effectively with practice and PCN staff and provide operational guidance and supervision to ensure service requirements are understood and delivered. Managing the PCNs Same Day Access Service for patients with same day, non-complex health needs at a new site. This includes: HR and recruitment, rota management, IT set up, publishing clinics, inductions, troubleshooting, compliance with information governance and ensuring high clinical standards are maintained by clinicians working across and representing our member practices, to ensure our patients have access to high quality, same day care. Collaborative working between all PCN practices. The post holder will be expected to develop positive relationships with all staff working in the PCN and should be able to communicate effectively and sensitively with practice/PCN staff members and PCN board members. Over the last four years our member practices have developed close working relationships, and the post holder will be an integral part of the PCN team who will be expected to help build on those relationships as our PCN continues to evolve and grow. Fulfilling any other duties as and when required by the PCN Clinical Director that help to enhance the resilience and sustainability of our PCN.
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months

Pay: 40,000.00 per year

Schedule:

Monday to Friday
Work Location: In person