Job Description

Job Role: Out of Work Peer Mentor

Case-UK Limited

Location: Office (with Flexitime) Suite 1, Triangle Building Centre, Triangle Business Park, Merthyr Tydfil CF48 4TQ

Working Salary:

23, 809 - 26,607 a year

Full-time : 37.5 hours

Skills Overview

Case-UK ltd are an award winning and growing company who support people across Wales and Southwest England to have more good days in work. We are looking to recruit staff located across both areas. Our goal is to ensure our participants have the skills, tactics and resources to ensure their mental and physical health and wellbeing is everything that it should be. Our Peer Mentors are a part of a dedicated and committed team providing bespoke, tailored and individualised support. We come from a range of professional backgrounds but share a commitment to building peoples independence, and seeing them thrive, succeed, and develop. We help people get their lives back in to balance and work and our mission is complete when we are no longer needed. During our growth, we have maintained our vision 'Deliver mental health support with a difference'.

At Case-UK Ltd, our culture is built upon autonomy, flexibility and ensuring that everyone is treated with the dignity and respect that they deserve, whilst supporting everyone to thrive and develop. As a colleague you will be supported to develop and grow, have a genuine work life balance with your health and wellbeing paramount, but most importantly you will be able to achieve real, measurable results and progress for people we work for that comes directly from your input, innovation, skills and talents. You will be comfortable owning and being fully accountable for your decisions, performance and self-development. Familiar with the process of clinical supervision and able to utilise this effectively.

Role Objectives

The Peer Mentor role is a role providing mentoring support to participants on the Out of Work Service.

Peer Mentor Responsibilities

The post holder will play a key part in supporting participants with mental health and substance misuse challenges, understanding how their mental health condition is affecting them in their pursuit to return to the workforce and provide them with a flexible and personalised support programme, utilising a mixture of face to face and technology-based interventions.

The post holder will provide a skilled assessment and deliver evidence-based health focused interventions to participants on the programme, utilising their specialist skills, knowledge and experience to provide participants with advice, guidance and support tailored to the participants' individual needs.

The post holder will take a mentoring approach to Mental Health and Substance Misuse challenges with an understanding based around lived experience, prior knowledge of such challenges and familiarity with the barriers facing people in their desire to return to work.

The post holder will work closely with associated stakeholders to help plan the participants short and long term action plans to return to work including training providers, volunteer organisations and statutory agencies.

Your support, and your participants journey towards recovery, begins with an initial assessment and the creation of a Support Plan detailing action, advice and guidance to ensure participants are progressing towards managing their mental and physical health and wellbeing.

The Peer Mentor [SC1] will demonstrate skills in dealing with mental health concerns, producing plans which support within health, wellbeing and employment, including quality of life outcomes and ensuring these outcomes are measurable and achievable.

The Out of Work Service and your support is provided to clients for an unlimited period with a overall objective to meet and over coming barriers facing them in their pursuit of work including training, experience, job searching and job readiness

Mentoring Sessions are delivered remotely, by telephone or video call, there is some scope for face to face working within geographical restrictions and government guidelines (dependent on participant requirements and your assessment of therapeutic need).

Administration Responsibilities

The post holder will also have administrative responsibilities as a fundamental part of the role. These include:

Gathering and evidencing outcomes

Caseload management

Maintain accurate records and giving accurate feedback to others in the team

Correlating KPI information

Feedback of KPI targets to Leadership Team

Other admin responsibilities are expected depending on business and deadline needs.

You must demonstrate excellent experience of undertaking mental health assessment and support planning.

You will have excellent computer skills and have very good report writing skills to complete accurate plans, case notes, and reports within targeted deadlines.

Extremely high-level organisational skills will be demanded, in order to manage day to day appointments, and to manage your total caseload to targeted deadlines.

As a professional, you will have the ability to build a rapport with your participants, always ensuring confidentiality and professionalism, as well as working alongside your team and colleagues.

Main Duties

To create, maintain and evaluate referral pathways into the Out of Work Service establishing relationships with the outcome of signing up new participants

To complete initial assessments and create action plans detailing the barriers faced, actions to be taken and future desires.

Showing your high-level knowledge of mental health and substance misuse challenges.

Complete telephone-based/face-to-face assessments for participants and formulate detailed, actions plans with promote mental and physical health wellbeing and any work-related considerations in a timely fashion and to KPI targets.

Work with participants to research necessary.

Have excellent IT skills and writing skills including spelling and grammar.

Demonstrate extremely high-level organisational skills by the effective management of a participant caseload and always meet business KPIs.

You will bring professional skills, boundary recognition and practical knowledge from your existing qualifications and experience but above all be mindful that the role of PM is unique and defines your practice within the parameters set out in this job description.

Essential Criteria

Previous experience of working in a targeted environment or working to tight deadlines.

Previous lived experience of the challenges connected to mental health and/or substance misuse either personally or through close support of someone with mental health and/or substance misuse.

Previous experience working with people with Mental Health and wellbeing concerns.

Work well as part of a team and build positive working relationships.

Have highly developed verbal and written communication skills and be able to use these effectively and respond to changing environment. E

Evidence of ongoing professional development IT literate, competent MS Office, Word, Teams, and Excel skills

Fluent English language skills, able to communicate with participants via teams, telephone, email and face to face in a clear, caring, courteous and professional manner.

- Access to a car for commuting is preferred but not essential

Organisation skills:

demonstrate the ability to prioritise workload in a manner ensuring participant support is prioritised alongside the need to meet business and performance targets.

Ability to manage change positively, effectively and efficiently to achieve best outcomes.

Positive attitude, personal drive to achieve and exceed targets.

Ability to work unsupervised and use initiative.

Independence, autonomy and good clinical judgement with responsibility for one's own decisions, actions and practice.

Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other team members

Ability to sit with uncertainty and be mindful of one's own biases.

Ensuring professional boundaries with participants are always practiced and maintained.

Recognise the importance of supervision and utilise this effectively.

Ability to perform with insight, empathy, and intelligence in areas of mental health and wellbeing.

Empowering others: Conveying confidence in participants ability to be successful, especially at challenging new tasks; allowing individuals freedom and support to decide how they will accomplish their goals and resolve issues.

Desirable criteria

Previous experience working with people with Mental Health and wellbeing concerns.

UK Driving Licence and access to a vehicle, as some travel may occasionally be required.

How to apply

Application through up-to-date focused CV and no more than one side of A4 detailing what you bring to the role above that's sets you apart from others.

Benefits:

Flexitime

8 hour shift

Monday to Friday Work Location is Hybrid

If you have any questions or would like to know more about the role:

Contact Owain Healey- Out of Work Service Manager on 0770 6352140 or Owain.healey@case-uk.co.uk

Job Types: Full-time

Expected hours: 37.5 per week

Job Type: Full-time

Pay: 23,809.00-26,407.00 per year

Benefits:

Additional leave Casual dress Company pension Flexitime Free or subsidised travel Health & wellbeing programme Referral programme
Work Location: In person

Application deadline: 05/11/2025