Job Description

Pensions and Payroll Administrator

Hybrid - attached to our Solihull or Hook office

Full Time, 12 month Fixed Term Contract

Salary - Competitive plus benefits



Are you an experienced payroll or pensions professional with an eye for detail and a passion for getting things right? Join our team and help us support over 27,000 employees across the UK.



Here at Serco, our people are at the heart of what we do. We're looking for a Pension and Payroll Administrator to support the accurate and timely administration of a wide range of pension schemes and payroll processes. This role is critical in ensuring our employees are paid correctly and their pensions are managed in line with legislation and scheme rules.



You'll work within our Shared Services team to deliver expert support for both public and private sector pension schemes, including Local Government, NHS, PCS, Defined Benefit (DB) and Defined Contribution (DC) schemes. You'll also play a key role in processing payroll data, checking deductions, and resolving employee queries.

As part of this you will:

Administer DB and DC pension schemes, ensuring compliance with regulatory and scheme requirements.

Act as a key liaison between Serco, pension providers, and employees for all pension-related queries and transactions.

Input and maintain accurate payroll and pension data using payroll systems (e.g., ResourceLink and SAP HR).

Process payroll in line with UK legislation including PAYE, National Insurance, and auto-enrolment.

Resolve complex payroll and pension queries, including liaison with HMRC and external bodies.

Ensure payroll and pension data is handled confidentially and in line with GDPR and company policies.

What you'll need to do the role:

Experience working with UK pension schemes (DB and/or DC).

Proven background in payroll administration across multiple pay frequencies.

Strong knowledge of UK payroll legislation and HMRC requirements.

Experience using payroll systems, especially ResourceLink and SAP HR.

Excellent analytical skills with the ability to perform reconciliations and audits.

Confident handling complex queries and supporting escalated issues.

High attention to detail, excellent communication skills, and a collaborative approach.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

25 days annual leave plus bank holidays.

Annual leave purchase scheme.

Up to 6% contributory pension scheme

Free onsite parking.

Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.

A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

A safe and supportive culture.

A company passionate about diversity and inclusion.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.