Job Description

Job introductionAbout the roleDo you have a good eye for detail and able to prioritise a busy workload to ensure that deadlines are met? Then we have the role for you!The pensions Helpdesk is the first point of contact for both internal and external members and provides a high level of Customer Service by providing accurate, clear and informative responses.Members can contact us via telephone, email and more recently via a xe2x80x9ccontact usxe2x80x9d facility on their online portal. No two days are the same, so if you want to work in a friendly, fast moving, diverse environment this is the place to be.This is a truly unique opportunity to join an award-winning Pension Fund that can offer you the chance to grow and develop your career within a forward-thinking team. This is a fantastic opportunity for you to work in a fast paced, varied, and dynamic environment.Provide a high level of customer services support and to ensure that customers are treated with sensitivity, courtesy, and respect with consideration for their personal circumstances.The pensions helpdesk sits within the pensions team, which is part of the finance department, which resides in the business operations directorate of the County Council.We are looking for candidates whoxe2x80xa6

• Provide a high level of customer services support.
• Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous, and value-added service.
• Take responsibility for own workload and work independently.

To apply for this role please follow the xe2x80x98Apply Nowxe2x80x99 button above. We will be accepting a copy of your CV and covering letter addressing how you meet all the criteria in the person specification drawing on any relevant work/life experience. Please ensure that you refer to the full job description attached at the bottom of this advert when applying for this role.Interviews will take via Microsoft Teams and will be taking place within two weeks of the advert closure. If shortlisted, we will offer you dates to appear. If you are unavailable on the dates offered, please let us know and we may be able to schedule an alternative option.We offer a diverse range of benefits to help and support you during your employment. More information can be found on ourFor an informal discussion, please contact Paul Punter - Head of Pensions Administration on 07949 993485."The best thing about working here is that everyonexe2x80x99s really supportive and you always get the opportunity to develop your qualifications." Lesley, Personal AssistantAdditional informationAdditional InformationYour starting salary will be pro rata if the above position is part-time or term-time only.Data provided as part of a job application will be processed in line with theWork PermitsWe may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agencyxe2x80x99s Points-based Immigration System. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.Reasonable adjustmentsIf you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.Equal OpportunitiesEast Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit..Company information

Local Government Jobs