Job Description

Brixton, London | Full-time | Hybrid (4 days in the office) | Salary: circa 35,000 plus profit share bonus

Are you passionate about people and culture? We're looking for a People Advisor & Office Manager to help us attract, support, and develop our amazing team while keeping our workplace running smoothly.

As our new People Advisor & Office Manager, you'll play a key role in shaping the culture and experience of our employee-owned business. You'll work closely with colleagues across the company to make sure our workplace truly reflects our values. From helping us attract and support great people to keeping the customer at the centre of everything we do, your work will have a real and lasting impact on our success.

About Us:

AttractionTickets.com is the UK's leading provider of theme park and attraction tickets and packages, specialising in official gate-ready entries to world-famous destinations like Walt Disney World Resort, Universal Orlando, SeaWorld, and Disneyland Paris. Founded in 2002 and now employee owned, the company has served over 15 million customers and pride itself on combining real value and fast service: tickets are delivered digitally for instant access, at prices consistently lower than at the gate, backed by a lowest price promise. With a customer-focused ethos of Adding Happiness to holidays, Attraction Tickets offers expert advice, secure booking, and premium extras and top tips, all reinforced by more than two decades of trusted partnerships with the world's top attractions.

Key Responsibilities

:

People Operations and Employee Support

: You will serve as the first point of contact for all People-related queries, offering clear, practical advice based on employment law and best practice. You will be responsible for a wide range of People matters, from advising managers on team support to ensuring effective internal communication across the business.

System Ownership and Data Management

: You will take full ownership of our People systems, ensuring all information is accurate, compliant, and easy to use. By analysing data and identifying trends, you'll provide valuable insights that help us continuously improve our employee-owner experience and ways of working.

Full Employee Lifecycle Management

: You will manage the complete employee lifecycle, including supporting recruitment, enhancing onboarding experiences, drafting employment contracts, and updating company policies. You will also ensure all records are meticulously maintained for payroll and compliance.

Office and Facilities Oversight

: You will take full responsibility for day-to-day office operations, including managing facilities, suppliers, and health & safety compliance. This includes overseeing service contracts, managing vendor agreements, and coordinating with third-party providers for larger projects.

Cultural and Social Initiatives

: You will organise company-wide events and initiatives that strengthen our community of employee-owners and foster our unique, collaborative culture.

Essential Skills and Experience:

Proven experience in a People role with a proactive, solutions-focused mindset. Ability to provide confidential, professional People advice to colleagues at all levels. Knowledge of employment law, People best practices, and employee relations. Excellent written and verbal communication skills, able to liaise confidently across the organisation on office, social, and People matters. Exceptional organisational, with the ability to prioritise and manage multiple tasks efficiently. High attention to detail and accuracy in documentation. Experience managing People systems with a willingness to develop your expertise further. A strong understanding of data protection and GDPR compliance. Ability to work independently while collaborating effectively with the team. Curious and motivated to stay up to date on People trends, legal updates and best practice.

Highly Desirable

Experience using People systems such as Iris. CIPD Level 5 qualification (or working towards it). Experience delivering training or facilitating workshops.

Why join us?

This isn't just a job, it's a chance to have real impact in an employee-owned business. You'll play a central role in shaping our culture, supporting our people, and ensuring everyone can thrive while keeping the customer at the heart of everything we do.

What It Means to Be an Employee-Owner

We're not just a company, we're an employee-owned business built on a shared passion for "Adding Happiness."

Being an employee-owner means you have a real voice and a direct impact on our journey. We don't believe in micromanagement. Instead, we trust our people to do their best for our customers and the company. You'll be part of a talented team where your strengths are valued, and your development is a priority. You'll have extensive opportunities to learn and witness the direct results of your contributions as we innovate and grow together. We prioritise your professional growth, trust you to own your work, and believe in kindness, honesty, and having fun.

Our Social Impact

Beyond our business, we're dedicated to making a difference. Our founder and CEO runs an in-house charity, Play It Forward (www.playit-forward.org). We regularly hold events like cake sales, rounders and sports days to raise money for this important cause. There's even an annual trip to Southern Zambia where you can see the charity's education, nutrition, and health projects in action.

Ready to make a difference? Apply now.

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Health & wellbeing programme Life insurance Paid volunteer time Profit sharing
Ability to commute/relocate:

London SW9 8PL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience in a People role with a proactive, solutions-focused mindset?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London SW9 8PL