Job Description

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.
The Opportunity
We're looking for a People Experience (PX) Coordinator, who will be the backbone of our People operations - from onboarding and compliance to HR systems, benefits, and recruitment support - you'll keep everything running smoothly.
This role is perfect for someone who thrives in a fast-paced environment, embraces variety, and wants to grow their HR career while making a tangible impact. You'll be hands-on in all things People - and get involved in exciting projects as we scale.
The Specifics
General/Operational HR

• Be the go-to person for PX queries across EMEA - managing the inbox and ensuring timely responses.
• Oversee the employee journey from onboarding to offboarding, ensuring a seamless experience.
• Maintain accurate records in our HRIS and ensure compliance across multiple countries.
• Support payroll with accurate data and resolve queries with the Payroll team.
• Keep policies and templates up-to-date and aligned with local legislation.
• Assist with compliance activities like right-to-work, visas, and GDPR.
• Administer employee benefits and respond to related queries.
• Provide reporting and insights from HR systems to support business decisions.
• Support Employee Relations cases and transformation initiatives.
• Collaborate globally with PX peers and external partners like legal counsel, Employer of Record (EOR) vendors and recruiters.

Recruitment Support

• Partner with our Talent Business Partners to coordinate recruitment operations.
• Prepare offer letters, manage contracts, and support pre-joining activities.
• Help with interview scheduling, candidate communications, and screening when needed.

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

• Prior experience in an HR admin or coordinator role (tech industry a plus, not essential).
• Understanding of UK HR practices and ideally some exposure to other European markets.
• Self-starter who can juggle multiple tasks and prioritise effectively.
• Meticulous attention to detail with great organisational skills.
• A mindset for continuous improvement and smarter ways of working.
• Discreet and professional with sensitive information.
• Proficient in Microsoft Office and ideally familiar with HRIS platforms (e.g., Workday, BambooHR).
• An interest (or experience) in data and reporting is also a plus.

What we offer in return:

• Personal growth - in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.
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