Job Description

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.

The People Manager Reports to:

Global Director of People & Culture

CEO, CARMA West

Role Purpose:

The People Manager is responsible for leading the daily People/HR function, acting as a trusted partner to managers and employees across the UK, US and Europe. The role ensures compliant, fair and commercially sound people practices across the full employee lifecycle in line with employment law and company policy.

Key Responsibilities:

Strategy and Leadership

Support delivery of the people strategy, aligning HR initiatives with business objectives. Provide coaching and guidance to leaders on all people matters, building management capability.

Employee Relations

Lead on employee relations cases (disciplinary, grievance, performance, capability, absence) ensuring fair, timely and legally compliant outcomes. Advise managers on informal resolution, mediation and best practice to maintain a positive working environment.

Recruitment and Onboarding

Partner with managers to define requirements, draft job descriptions and coordinate advertising and selection activities. Oversee offers, contracts, preemployment checks and onboarding to ensure an engaging new starter experience.

Performance, Development and Talent

Coordinate the performance review process, supporting managers to set objectives and development plans. Identify training needs and work with stakeholders to deliver learning and development solutions. Support succession planning and talent management activities for key roles.

Reward, Benefits and HR Data

Work with Finance and leadership on annual pay review, bonus and benefits processes within agreed budgets and policies. Maintain accurate HR data and produce regular people metrics (e.g. headcount, turnover, absence) to inform decision making.

Policy, Compliance and HR Operations

Ensure compliance with employment legislation and internal policies, mitigating risk in areas such as disciplinaries, grievances, restructures, and terminations. Ensure compliance with data protection requirements for employee information. Oversee HR administration (personnel files, HRIS, letters, variations to contract) and act as HR lead for payroll inputs and checks.

Culture, Engagement and Wellbeing

Support initiatives to promote diversity, equity and inclusion and a respectful, inclusive culture. Contribute to employee engagement actions, communication, and wellbeing programmes, using survey insights where applicable.

Requirements

Qualifications

CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable. Evidence of continued professional development in HR and employment law.

Experience

Significant generalist HR experience within the UK, covering recruitment, ER, performance, training and development and reward. US and European HR experience desirable. Proven track record managing complex employee relations cases and advising senior stakeholders. Experience leading or supervising HR colleagues is desirable.

Skills and Attributes

In depth knowledge of HR practices and employment law, with experience across the full HR generalist remit. Excellent relationship building, communication, and problem-solving skills, with resilience in a fast-paced environment Excellent communication, influencing and relationship building skills, with the confidence to challenge and coach. High level of integrity and discretion, with sound judgment and a pragmatic, solutions focused approach. Strong organisational skills with the ability to prioritise and manage multiple deadlines in a fast?paced environment. Competent user of HR systems, LinkedIn Recruiter and Microsoft Office.

Benefits

Why Join CARMA?

Hybrid work policy Competitive compensation Learning & Development Programmes * Diverse global team, with opportunities for career growth and travel