Job Description

We are looking for a proactive and knowledgeable People Officer to join our newly formed People Services team . This is a fantastic opportunity to make a meaningful impact by supporting managers and staff across DHCW with expert advice and guidance on a wide range of people matters.

As a People Officer, you will:

Provide professional, specialist advice on People policies and procedures.



Promote fair, transparent, and consistent practice in line with employment law, national guidance, and organisational plans.



Act as a key intermediary between managers and the wider People function, helping to resolve employee relations issues and support strategic workforce priorities.



Work both autonomously and collaboratively to deliver high-quality support and solutions.



What We're Looking For

We're seeking someone who:

Has a strong foundation in HR practices and employment law.



Is confident in managing employee relations cases and advising managers.



Can build trusted relationships and communicate effectively at all levels.



Thrives in a fast-paced, evolving environment and is committed to continuous improvement.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



To be responsible for organising their day to day workload and associated activities.



To implement People policies within the Division.



To contribute to DHCW initiatives in order to facilitate implementation of the People Policies and ensure consistency of application across DHCW.



To provide suggestions and draft recommendations for changes to People Policies and Procedures and Manager Guidance documentation.



To proactively identify issues with the implementation of current People policies etc. to ensure that essential changes are brought to the attention of the policy lead and the changes made to continually meet the needs of the service.



To develop and deliver People & OD Training sessions for managers, on a range of People policies and procedures.



To be responsible for the delivery of a range of comprehensive and timely People support and advice services to managers and staff.



To utilise ESR and other workforce databases to create and run reports to respond to organisational requests and need.



To be responsible for taking notes/minutes at formal meetings, including taking notes during investigation meetings where required.



To be responsible for maintaining and updating staff information (storage and retrieval) in personnel files and within ESR.



Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.



To provide direction and advice to managers and staff, in relation to accessing specialist People support and advice when implementing the corporate objectives/plan.



To provide consistent advice and guidance to managers in dealing with Workforce matters, including grievance, attendance, capability, disciplinary and resourcing issues. This includes supporting managers and involvement in investigations, preparation for and provision of advice on cases for hearings and participation in meetings, most of which will be of a sensitive and complex nature.



To coach managers to find solutions to the challenges and issues they are presenting for advice / discussion.



To take a proactive role in advising and developing plans for managing and reducing absence within the Divisions to help achieve the organisation's targets. Analysing reports, attending management meetings and giving advice to managers to address the issues.



To participate in the implementation of people projects, as directed by the Assistant People & OD BP.



To be educated to degree level or have the equivalent knowledge obtained via experience gained in working in an operational People Role. To be CIPD qualified.



To have a sound understanding of employment law, the statutory requirements and national guidance e.g. ACAS Codes of Practice and best practice in respect of workforce policies and procedures.