Job Description

People Operations Co Ordinator



Job type- Full-time, Fixed Term Contract until November 2025

Hours - 40 hours per week (35 hours per week plus 1 hour paid lunch break per day)

Salary - 25,584per annum

Location - Hybrid/Birmingham

Are you an experienced people operations coordinator with a passion for making a difference! Look no further! Nacro, the social justice charity is hiring a People Operations Coordinator to join our team and play a pivotal role in shaping the future of our workforce.



The role requires a strong focus on process improvement, exceptional customer service, and adherence to organisational policies. This position involves administrative support across the People and Culture team, ensuring confidentiality, accuracy, and compliance at all times.



Key Responsibilities Include, but are not limited to;


Process starters, leavers, and changes to terms and conditions in a timely and accurate manner in readiness for payroll.

Prepare and issue employment-related documentation, including offer letters, contracts, and variation letters, within agreed SLAs.

Update and maintain accurate employee data in the HR system, ensuring timely input and compliance.

Manage and monitor absences, proactively working with teams to ensure absences are closed off in line with organisational policies.

Monitor and coordinate responses to queries in the People Team inbox, ensuring prompt and exceptional customer service. Support the efficient management of Data Subject Access Requests (DSARs) within legal timeframes.

Maintain the confidentiality of all written and verbal communications in compliance with data protection regulations.

Respond to employee and manager inquiries, delivering exceptional customer service and championing the People and OD culture. Identify opportunities to streamline and improve HR processes, contributing to the overall efficiency of the People Team.

Support the administration and coordination of Nacro's EDI working group.



Experience & Skills Required;


Experience of dealing efficiently with a range of enquires from a busy inbox.

Experience of preparing accurate data for payroll and for the production of specific management information/reports, using HR systems and databases (or similar)

Evidence of IT skills and the ability to quickly learn new systems.

Effective organisational and planning skills, with the ability to re-prioritise as needed.

Commitment to providing good customer service, adapting communication style as appropriate to differing situations.




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For Nacro's Candidate pack please click here.



Application Details



Shortlisting- applications will be reviewed as they are received.




Please apply online - At this time, please note that we don't require any agency assistance. Thank you.



Request for Visa Sponsorship - NOT AVAILABLE FOR THIS VACANCY



There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship. For further information please go to Prove your right to work to an employer: Overview - GOV.UK