Job Description

People Operations Officer - SEC

Salary 32,130 per annum

Overview:

At Levy, we're proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the venue. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe's most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.

ROLE PURPOSE:

The People Operations Officer plays a crucial role in ensuring the smooth and efficient management of staff resources and operational logistics. They are responsible for overseeing daily staffing needs, coordinating communication between different teams, and ensuring compliance with organisational policies and procedures. This includes managing attendance, scheduling, payroll, and timesheet processing, as well as addressing pay queries and onboarding processes. The role requires close collaboration with other departments, such as culinary and human resources, to facilitate access and maintain accurate records

KEY RESPONSIBILTIES:

Staffing and Scheduling Management:

Oversee daily staffing requirements, ensuring that all shifts are adequately covered. Manage the scheduling system, including updating and maintaining rotas, adjusting for absences, and coordinating with department heads to address any staffing shortfalls. Cross-check staff attendance with scheduling sheets and resolve discrepancies.

Payroll and Timekeeping:

Ensure accurate and timely processing of payroll by verifying timesheets, addressing any discrepancies, and liaising with the payroll department. Manually input timesheets for employees who fail to clock in and ensure all timesheets are properly recorded and filed.

Communication and Coordination:

Respond to inquiries from staff and management regarding scheduling, payroll, and other operational matters.

HR and Operational Compliance:

Ensure all staffing and operational practices comply with company policies and legal requirements. Process new hires, leavers, and employee changes in HR systems, ensuring all records are up-to-date.

Agency and Vendor Management:

Coordinate with staffing agencies to manage temporary staff bookings, including sending out booking forms, processing timecards, and ensuring accurate billing. Liaise with vendors and external partners as needed to support operational needs.

Data Management and Reporting:

Maintain accurate and organised records of all staffing, scheduling, and payroll activities. Generate reports and analyse data related to staffing, attendance, and payroll to support operational decision-making.

Continuous Improvement:

Stay updated with industry best practices and legislative changes related to human resources and operations management.

Event and Special Project Support:

Assist or lead with planning and coordination for special events, including ensuring adequate staffing and logistical support. Support additional projects and initiatives as directed by senior management, such as onboarding processes, training programs, and internal communications.

PERSON SPECFICATION:

Key Qualifications

Experience:

A minimum of 1 years of experience in human resources, operations, or people management, preferably in a fast-paced environment. Prior experience in a senior or supervisory role is highly desirable.

Skills

Organisational Skills:

Strong ability to manage multiple tasks, prioritise effectively, and ensure timely completion of daily and weekly responsibilities.

Communication:

Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders, including staff, management, and external agencies.

Technical Proficiency:

Competence in using HR management systems (e.g., Ubeya, Smart), Microsoft Office Suite, and other relevant software. Familiarity with payroll systems and processes is essential.

Problem-Solving:

Strong analytical skills with a proactive approach to identifying issues and implementing solutions. Ability to handle sensitive situations with discretion and professionalism.

Personal Attributes

Attention to Detail:

Meticulous in maintaining accurate records and ensuring compliance with organizational policies and legal requirements.

Integrity and Confidentiality:

Upholds the highest standards of integrity and confidentiality, particularly concerning sensitive employee information.

Adaptability:

Comfortable working in a dynamic environment with the ability to adapt to changing priorities and demands.

Customer Service Orientation:

Committed to providing excellent support and service to both internal and external stakeholders, ensuring a positive and professional experience.