Job Description

People Operations Team Lead


At Clinical Partners, one of the UK's leading providers of mental health services, we are passionate about making a real difference to individuals and families across both private and NHS sectors. We know that our people are at the heart of everything we doand that's why we're looking for an outstanding People Operations Team Lead to join our dynamic People Experience team.


This is an exciting opportunity for an HR professional who thrives in a fast-paced, evolving environment and wants to make a tangible impact.


In this role, you'll provide day-to-day leadership and operational oversight of our People Operations and Onboarding team, ensuring smooth onboarding, accurate payroll preparation, and a consistent, high-quality HR service.

Key Responsibilities:

Lead and support a team of People Operations and Onboarding Administrators, ensuring workloads are prioritised and delivered on time. Oversee onboarding for employed staff, ensuring a seamless and positive experience. Manage employee lifecycle changes and ensure compliance with policies and legislation. Oversee payroll preparation, ensuring data accuracy and timely submission. Act as the first point of escalation for complex queries and issues. Monitor and manage the People Ops ticketing system to maintain service excellence. Drive quality, compliance, and continuous improvement across processes.

Requirements:

Proven experience in HR operations, payroll coordination, or a similar role. Strong leadership skills with the ability to coach and support a team. Excellent organisational skills and attention to detail. Ability to manage competing priorities in a fast-paced environment. Knowledge of HR systems (experience with HiBob is a plus) and GDPR compliance.

Remuneration and Benefits:

40-45,000 annual salary 25 days paid holiday (increasing with service to 28 days) plus bank holidays. A day off for your birthday. Healthcare Cash Plan Benefits Platform Life Assurance Discount Vouchers Flexible working opportunities to suit your personal needs Opportunities to take part in charitable events Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.