Job Description

Permanent. Full time

Location: Hybrid

Reports to: HR Manager

Salary: 40,000 - 45,000

Line management responsibilities: No

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Whats the secret to our success? Simply put, we do things differently here!
Here at TQUK, we believe that people add that magic that brings the business to life and each individual plays an instrumental role in ensuring our collective growth and success. This is why supporting, developing, and empowering our people sits at the heart of the Company, and is central to shaping our future.


The People Services Pillar works tirelessly to ensure that TQUK is a great place to work, and in light of our ambitious growth plans, we are looking to add an additional People Partner to our dynamic, high-performing team, bringing specialist employee relations knowledge, skills, and experience.

About the role:

This is a unique hybrid role that offers variety and rich opportunities to learn continuously. As a People Partner your focus will be:

Specialist ER focus Youll lead on complex ER matters, ensuring fairness and compliance. People Partnering Youll support a small business unit (around 30 employees), giving you a broader HR remit and the chance to influence the full employee lifecycle.

We're ideally looking for an individual who can upskill the wider People Services team but also identify and introduce initiatives and training with the overall aim of preventing ER instances. You'll thrive on delivering fair and practical employee relations solutions, with strong ER expertise, excellent analytical skills, commerciality and attention to detail. You'll confidently manage sensitive issues, supporting investigations, managing employee life cycle events such as probation, sickness absence and providing clear, consistent guidance to internal stakeholders.


If youve specialised in ER and want to expand into a broader partnering role, this is your opportunity!

Key Responsibilities

ER Responsibilities:

Provide practical, solutions-focused guidance to managers on employee relations matters, including performance management, absence, conduct, grievance, and policy interpretation, ensuring advice is consistent with company policies, employment law, under the guidance of the HR Manager. Manage employee relations casework (disciplinary, grievance, capability, absence management etc,), including co-ordinating meetings, preparing documentation, gathering evidence, liaising with internal stakeholders, and ensuring accurate, GDPR-compliant record keeping. Demonstrate a strong working knowledge of employment law, applying it effectively to casework and policy advice, and keeping abreast of legal updates to ensure compliance. Support with the interpretation and implementation of new legislation changes. Work with the other People Partners to develop their ER knowledge, confidence and skill enabling them to support their own areas of responsibility. Work with the L&D team to develop and deliver meaningful training to upskill managers in the area of ER. Work with the HR Manager to build a team of Manager ER experts across the business that can support with ER instances ensuring fairness, compliance and professionalism in all ER matters. Assist the HR Manager with ER related project delivery, contributing to initiatives that support employee engagement, organisational change, and company culture. Provide administrative and procedural support for ER processes, including minute-taking at formal meetings and hearings, scheduling and co-ordinating case-related meetings, and ensuring consistent documentation standards are maintained. Analyse people data and ER trends, such as ER cases, absence patterns, and workforce metrics. Support the HR Manager in using Management Information and engagement survey insights and data to drive pro-active improvements. Undertake regular CPD activities to ensure learning & Development within own role particularly in relation to employment law

Key People Partner Responsibilities:

Provides end to end HR support to a small business unit. This is an ideal opportunity to get a closer look at how TQUK manages the employee experience. Assist with first line HR queries Advise on HR policy and procedure Support the operational processing of employee lifecycle activities, including family-friendly, flexible working requests, probation reviews, ensuring accuracy and compliance Support with some day to day HR administrative activities Become proficient in PeopleHR our HRIS Support and track onboarding tasks Coordinate and deliver induction training Schedule, track and complete, offboarding tasks Coordinate the application process for Disclosure and Barring Service (DBS) checks Support the HR Manager with day-to-day operational tasks/issues arising Support to ensure all HR related policies, procedures and standard operating procedures (SOPs) are accurate, up to date in line with Company compliance requirements Support with employee engagement activities
Support Learning & Development (L&D) Lead with ongoing L&D activity

Other Responsibilities

Develop and maintain an understanding of Training Qualifications UK internal processes and of the wider educational landscape Maintain knowledge of Training Qualifications UK products and services Work to improve and streamline processes and integrate the outcomes of your own work Undertake other duties considered within your skill and competence to assist the smooth running of the business as required Maintain an in depth understanding of regulatory requirements associated with own area of work across awarding and EPA provision.
Champion the organisation values always to model behaviours to wider team staff.

Essential Skills / Experience / Qualifications

Maths and English GCSE grade 5 or equivalent Proven experience working in an Employee Relations role A strong working knowledge of employment law Thrives working in a fast-paced, hands-on environment Excellent communication skills with the confidence to challenge and advise at all levels Strong analytical skills, with experience in breaking down data and translating insights into meaningful actions within the people function Experience and ability to enable high levels of trust when dealing with confidential and sensitive information Excellent IT skills proficient in Microsoft office package Experience in producing reports and statistics for Management Reporting Excellent written and verbal communication and interpersonal skills Ability to build strong relationships with managers and colleagues Exceptional attention to detail Exceptional organisation and prioritisation skills Ability to work autonomously

Desirable Skills / Experience / Qualifications

Experience of using a HR Information System CIPD level 5 or HR apprenticeship qualified or working towards

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:

Respect the importance of confidentiality and discretion: you will have access to sensitive information and must be able to observe appropriate boundaries Good problem-solving skills are essential, as is the ability to think outside of the box Flexibility: no two days will look the same and you must be comfortable working on multiple things at once, moving between priorities as required whilst managing own workload and meeting deadlines Taking ownership of a task and seeing it through to completion, including not being afraid to chase, is essential. Enjoy working with people Be patient, tactful, diplomatic and approachable Be able to work accurately, with good attention to detail Sense of humour: we try and have fun in everything that we do so being able to laugh is a must!

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do! Company sick pay upon completion of probation. 25 days annual leave plus 8 days Bank Holiday (33 in total). Additional annual leave day each year, after 2 years of continuous service (up to 28 days). An extra day off to celebrate your birthday. Annual Loyalty Bonus. Annual salary review. Bupa healthcare benefits. Employee Assistance Programme (EAP) NEST pension. Cycle-to-work scheme. A positive and supportive working environment. Comprehensive onboarding. A workplace that supports a healthy work/life balance.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.