Job Description

About The Role



Let's grow together!



A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced People Relations Officer looking for an opportunity to grow in a friendly environment, we're looking for you!



We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together



What you'll be doing

Provide clear, consistent first?line advice to managers and employees on routine ER matters, including absence, performance, flexible working and probation Act as the key coordination point for the People Relations team, ensuring communication flows smoothly and actions are completed on time Support ER casework through effective advice, documentation, note?taking and follow?up Maintain accurate case records and produce high?quality reporting and dashboards to support data?driven decision?making Assist with fact?finding on ER queries, escalating more complex matters where required Work closely with People Operations and Payroll, acting as the conduit to ensure information is accurate and processes align Contribute to the development and continuous improvement of policies, letters and guidance Support wider HR projects and initiatives that enhance our employee experience and People strategy

About You



What you'll bring



Experience supporting or handling employee relations cases (e.g. absence, performance, flexible working and probation) Working knowledge of HR policies, processes and the fundamentals of employment law CIPD Level 3 (or working towards Level 5) is desirable Strong communication skills, with the ability to explain ER processes clearly and professionally Confidence, empathy and professionalism when handling sensitive conversations Excellent organisation skills, strong attention to detail and the ability to manage multiple priorities Analytical ability to interpret data, identify trends and produce accurate reporting A proactive, collaborative mindset and willingness to support colleagues across the HR function A commitment to confidentiality, integrity and delivering high?quality service

Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.



Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.



Working hours



This is a hybrid role, with flexibility dependent on business needs. You will be required to work 37.5 hours per week, Monday to Friday 08:30-17:00. The role also includes travel to other sites across the UK, as required.



About Us



Inclusion



As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.



What can we offer you?

Generous Holiday Allowance:

Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave

Share Save Scheme:

Annually, you have the opportunity to buy shares in Paragon at a discounted rate

Profit Related Pay:

We share some of our annual profit with our eligible employees

Pension Plan:

We contribute up to 10% of your annual salary towards your pension

Family Friendly policies:

We offer enhanced parental pay and paid time off for fertility treatment

Employee Discounts:

Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more

Volunteering Day:

Contribute to causes you care about with one volunteering day per year

Life Assurance and Personal Accident Cover



Be flexible



We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.



Be yourself



As an equal opportunities employer, we welcome diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.



Be heard



We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.



Be well



We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.



Be better



We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.