Job Description

Alliance for Better Care are looking for a People Services Coordinator to join their dedicated and collaborative team.
Proposed salary: Band 5.1 - 5.12 on the ABC pay scale, which is equivalent to xc2xa327,550.38 - xc2xa334,255.43 per annum dependent on experience (pro rata)
Hours of work: Full time and part time hours considered
Tenure: Permanent
Base: Hybrid mixture of home working and ABC main offices (Crawley & Horley)
Main duties of the job
Recruitment

• Advertise roles on NHS Jobs, Recruit, Indeed, LinkedIn and any other relevant job sites
• Manage and administer the selection process from shortlisting to setting up interview, ensuring clear communication with hiring managers at all times
• Develop and manage candidate relationships through ongoing communications to maintain interest in role during onboarding process
• Carry out the full onboarding process for new clinical and non-clinical staff, in accordance with CQC requirements
• Identify employment status (i.e. FTC, Independent Contractor, Zero Hours) and ensure necessary documents are collated and validated
• Ensure the Recruitment Trackers and HRIS are kept up to date at all times

About us
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey.
We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
Our Values
We innovate
If we can do something better, we should.
We are honest
Even when it is difficult.
We care
And put the patient first.
We are inclusive
We listen and we act.
We deliver
And we are known to like a challenge
Benefits
Generous annual leave allowance
Access to NHS pension
Bespoke training programme
Cycle to Work Scheme
Employee Assistance Programme
Enhanced maternity and paternity pay
NHS discounts
Leadership Development Programme
Salary sacrifice schemes technology and electric vehicle
Details
Date posted
23 May 2025
Pay scheme
Other
Salary
xc2xa327,550.38 to xc2xa334,255.43 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0141-25-0036
Job locations
120 Victoria Road
Horley
Surrey
RH6 7BL
Southpoint Office
Old Brighton Road
Crawley
West Sussex
RH11 0PR
Job description
Job responsibilities
HR Coordination

• Employee lifecycle: ensuring completion of induction for new starters, contract variations and processing leavers questionnaires
• Learning and development: work alongside Learning and Development Lead to support with the administration and coordination of our training plan and of the Learning Management System and ensure that all staff have engaged appropriately with statutory and mandatory training
• Maintenance of HRIS: Ensure documents are maintained securely as per ABC Policy and employee information is kept up to date on Cezanne and within personal files.
• Liaison with payroll: Update payroll with new starters, leavers and any changes to staff terms and conditions. Support payroll in understanding employment status for each member of staff
• Support People Services Business Partners in maintaining the job descriptions library, induction tools and employee handbook

People Services customer service

• Offer assistance to ABC employees regarding the HRIS
• Provide first line advice and guidance on basic people management queries such as probation reviews, absence management and signposting to policies
• Offer advice to line managers on People Services policies and processes
• Support line managers to ensure 1:1s and Appraisals are taking place as per ABC Policy

Reporting

• Produce and distribute routine and ad-hoc reports from HRIS, trackers and other reporting mechanisms as required
• Support the People Services Business Partners in the administration of the employee engagement and exit survey process including issuing regular communications, following up on action plans, report distribution and central collation and communication of results

Other Duties

• Support on People Services projects as and when required
• Collate feedback where possible
• Comply with the organisations directives, policies and procedures and those in the Staff Handbook
• Comply with GDPR at all times
• Undertake any other additional administrative duties appropriate to the post as requested by ABC

Job description
Job responsibilities
HR Coordination

• Employee lifecycle: ensuring completion of induction for new starters, contract variations and processing leavers questionnaires
• Learning and development: work alongside Learning and Development Lead to support with the administration and coordination of our training plan and of the Learning Management System and ensure that all staff have engaged appropriately with statutory and mandatory training
• Maintenance of HRIS: Ensure documents are maintained securely as per ABC Policy and employee information is kept up to date on Cezanne and within personal files.
• Liaison with payroll: Update payroll with new starters, leavers and any changes to staff terms and conditions. Support payroll in understanding employment status for each member of staff
• Support People Services Business Partners in maintaining the job descriptions library, induction tools and employee handbook

People Services customer service

• Offer assistance to ABC employees regarding the HRIS
• Provide first line advice and guidance on basic people management queries such as probation reviews, absence management and signposting to policies
• Offer advice to line managers on People Services policies and processes
• Support line managers to ensure 1:1s and Appraisals are taking place as per ABC Policy

Reporting

• Produce and distribute routine and ad-hoc reports from HRIS, trackers and other reporting mechanisms as required
• Support the People Services Business Partners in the administration of the employee engagement and exit survey process including issuing regular communications, following up on action plans, report distribution and central collation and communication of results

Other Duties

• Support on People Services projects as and when required
• Collate feedback where possible
• Comply with the organisations directives, policies and procedures and those in the Staff Handbook
• Comply with GDPR at all times
• Undertake any other additional administrative duties appropriate to the post as requested by ABC

Person Specification
Qualifications
Essential

• Level 3 CIPD qualified or equivalent experience

Experience
Essential

• Experience working in a People Services/HR role including carrying out pre-employment checks such as DBS applications, referencing etc.
• Experience working as part of a team and working independently
• Experience of client facing roles and customer service

Desirable

• Experience of working in healthcare
• Good knowledge of Cezanne and LMS

Other
Essential

• Champion of equality and valuing diversity
• Ability to maintain trust
• Professional, calm, and efficient manner
• Positive and flexible approach to work

Knowledge, Skills and Abilities
Essential

• Knowledge of latest UK employment law and HR practices
• Strong customer focused attitude
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and Powerpoint.
• Good working knowledge of using HRIS
• Understanding of Confidentiality and Data Protection Act.
• Understanding of CQC Governance procedures and requirements to work in healthcare roles
• Excellent written and verbal communication skills
• Ability to work flexibly, use initiative, prioritise workload and delegate
• Excellent customer service skills
• Confidence in working remotely and using technology to facilitate this
• Ability to work to deadlines and to deliver on objectives

Desirable

• Knowledge of NHS
• Commitment and evidence of Continuing Professional Development (CPD)

Person Specification
Qualifications
Essential

• Level 3 CIPD qualified or equivalent experience

Experience
Essential

• Experience working in a People Services/HR role including carrying out pre-employment checks such as DBS applications, referencing etc.
• Experience working as part of a team and working independently
• Experience of client facing roles and customer service

Desirable

• Experience of working in healthcare
• Good knowledge of Cezanne and LMS

Other
Essential

• Champion of equality and valuing diversity
• Ability to maintain trust
• Professional, calm, and efficient manner
• Positive and flexible approach to work

Knowledge, Skills and Abilities
Essential

• Knowledge of latest UK employment law and HR practices
• Strong customer focused attitude
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and Powerpoint.
• Good working knowledge of using HRIS
• Understanding of Confidentiality and Data Protection Act.
• Understanding of CQC Governance procedures and requirements to work in healthcare roles
• Excellent written and verbal communication skills
• Ability to work flexibly, use initiative, prioritise workload and delegate
• Excellent customer service skills
• Confidence in working remotely and using technology to facilitate this
• Ability to work to deadlines and to deliver on objectives

Desirable

• Knowledge of NHS
• Commitment and evidence of Continuing Professional Development (CPD)