Job Description

Pets and people at the heart of what we do.

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.


We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.


If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As a People Services Team Leader, you will:

Guide and inspire our People Services team, making sure our colleagues and volunteers receive the very best support throughout their journey with PDSA. From recruitment through to retirement, and every step in between, you'll lead a small but mighty team of administrators who deliver first-class HR support and advice. Lead, coach and develop your team, helping them grow in confidence and skills. Be the go-to person for queries that need an extra helping hand. Keep us on track to meet our service commitments, while spotting ways we can do things even better. Support key projects and people activities, such as our annual salary review. Build trusted relationships across the organisation, living our values every day.

We're seeking someone with:

Knowledge of HR policies and processes, with some experience in employee relations. Experience in HR administration and team leadership. Confidence juggling priorities in a busy environment. A natural ability to coach and support others. Strong communication skills and a genuine focus on customer care. An eye for detail and great organisational skills.


At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:



25 days holiday (excluding Bank Holidays) rising to 30 days with length of service. Also the option to buy or sell up to 5 additional days per year,. Special days off - including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself Generous pension schemes, starting at 5% contributions and increasing up to 10%. Life Assurance policy (4x annual salary) to give you peace of mind. Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals. Learning and development opportunities - helping you grow your skills and career with us


PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.


The closing date for this vacancy may be brought forward should we receive sufficient candidates.