Job Description

01

About us



ROAST is a multi-award-winning independent performance media agency, founded in 2015. We proudly work with brands like Rightmove, Experian, and LEON, with one clear goal: to deliver better return on advertising spend (ROAS) than anyone else.



How do we do it? By combining both media intelligence and data science, along with constant experimentation, we create solutions that will drive the biggest impact.



But none of this works without exceptional people - which is why we put talent first, always. Training, progression, and opportunities to learn are baked into how we work. We want our people to feel happy, supported, and inspired.



Exceptional company culture isn't an add-on at ROAST - it's the engine. It powers everything: creativity, collaboration, retention, results. We're proud of the culture we've built, because it's authentic and intentional. Rooted in shared values, not just surface perks.



ROAST have created a place where people belong, grow, and do their best work - together.



02

The role



We are looking for an enthusiastic, personable, and strong Account Director with experience of leading clients and teams, to work across multiple channels and drive ROAS and growth. You will be keen to learn, want to strive for success and be curious; interrogate and ask challenging questions. Proactivity, willingness to learn and a positive attitude are necessary for this role. We are looking for a competent communicator, who can influence and drive positive change within the agency and across our clients. The Account Director will inspire and motivate delivery teams and our clients alike.



Reporting to a Group Account Director, the Account Director will be responsible for the management, growth and retention of multi-channel, high revenue accounts. This exciting role involves not only building solid client relationships and managing revenue for selected accounts, but also executing your media knowledge and management skills with the support of the deliverable team.



With existing experience and the ability to develop teams internally, a core output of the role will be to manage daily client communication, operations, and prioritisation of deliverables to the highest standard. This includes setting both client and internal expectations against scopes, whilst always ensuring business objectives are considered when presenting back or planning Digital opportunities.



The AD role is expected to lead and undertake key Client Servicing responsibilities, including, and not limited to, contractual conversations internally and externally and ensuring the flow of client revenue is consistent with their portfolio target.



Whilst managing your clients, there will be the need to upskill across the agency's wider business & marketing services. This will be carried out alongside your Client Servicing team to ensure development is standardised.



Enthusiastic and confident individual with the ability to interact well with people on a personal and professional level and to thrive in a fast-paced, high-pressure environment.



03

Responsibilities



Manage your own AD 'pod', and team of Account Managers and Account Executives, setting clear expectations when it comes to quality of service the agency delivers for clients

Supporting day to day operations to ensure continual high levels of communication with clients

Responsibility for assessing capacity across the client team, assisting with prioritisation between clients and managing cover in conjunction with the Heads of Disciplines

Provide strategic direction/recommendations to ensure campaigns meet and exceed KPIs

Overseeing and signing off campaign planning from brief stage onwards

Ensure integration and consistency of message across different digital disciplines at ROAST and the client's other agencies

Ensure the integration of TIPi group's activities, where relevant, into the wider marketing mix and other agency relationships clients may have

Responsibility for all finance processes, including internal forecasting and reconciliations

Responsibility for client fees, hours, changes to contract, contract renewals and scope of work opportunities

Responsibility for client pod retention and growth which includes maintaining a stable revenue stream across client portfolios and helping identify opportunities to involve other departments.

Play a crucial role in the preparation and delivery of pitch work for new opportunities

Develop marketing materials to help promote and grow the agency and our clients

Attend marketing events to speak to prospecting clients.



04

The candidate



You will be an enthusiastic and confident individual with the ability to interact well with people on a personal and professional level, and thrive in a fast-paced, high-pressure environment.

We are ideally looking for:

A minimum of 5 years' experience working within the marketing industry

Proven track record of delivering growth through advertising campaigns

Preferably a strong background in one of the following:

Media Planning (both digital and offline), Performance Marketing across SEM (PPC & SEO) or Display

Proven knowledge of digital marketing, including the knowledge of wider marketing mix theory

Ability to autonomously identify opportunities, generate ideas and formulate Digital strategies

Excellent communication, organisation, and presentation skills alongside a mathematical and analytical mind. Proven experience in forecasting, pitching and commercial input is desirable

Clear verbal and written communication skills are needed, including an elevated level of English grammar along with high attention to detail

Excellent Microsoft Office skills which must include Excel, Word, and PowerPoint

A record of accomplishment in strong leadership skills and relationship management, both internal and external with direct client contacts

Strong interpersonal skills and the ability to empathise with the stress and concerns of the client's day-to-day jobs

Proven track record of working to deadlines and time management skills

Proven willingness to learn or contribute outside of specialist experience

Proven record of developing teams and or colleagues.



05

Working at ROAST

Location:

Soho, W1

Holidays:

25 days, increasing with length of service, plus Christmas Eve and New Year's Eve off; optional company trips



07

Benefits



Hybrid working arrangements

Additional 2 weeks 'work from anywhere in the world'

Discounted wellbeing classes / membership

Access to Aviva Digicare+, providing healthchecks, Digital GP, MH consultations and more

Active company social life organised by a staff committee

Lots of opportunity for involvement in CSR, sustainability and charity initiatives

Cycle, electric car and tech purchase savings

Training, including supplier sessions (e.g. Google), industry bodies (e.g. IAB), external trainers

Opportunities to learn about other digital marketing disciplines



Our hybrid-working model allows you some variety on your place of work, offering you the chance to work from home where possible. You will be expected to attend the office in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.



We are an equal opportunities employer.



At ROAST, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

If you have a disability we would be happy to discuss reasonable adjustments to the job with you.



Please note that we will only accept applications from candidates who are legally entitled to work in the United Kingdom.



Please beware of scams online or from individuals claiming to represent us. A ROAST employee will never solicit candidates through a non-Roast email address or phone number / WhatsApp. Please refuse any request that asks you to provide payment to participate in the hiring process.



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To apply, email us your CV and cover letter at jobs@weareroast.com