Job Description

Performance Analyst
Scottish Power HQ, Glasgow
Salary from 37,560 to 46,950 per year - plus attractive benefits package and career progression opportunities
Full Time / Permanent
Flexible /Hybrid options available
Help us create a better future, quicker
At Scottish Power we know that our people are our strongest asset, so we're always looking for individuals whose energy, intelligence and passion can help us reach our goals.
At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.
What you'll be doing
The role of Performance Analyst is crucial in driving internal performance improvements across various customer service function, including the distribution call centre, customer connections, and back-office support, through the reporting and analysis of performance metrics. The Performance Analyst will play a key role in providing insights to support data-driven decision-making to improve internal processes and customer experience.
The successful candidate will be responsible for managing and analysing significant quantities of data from multiple sources. They will provide ongoing reporting, statistics, and analysis on business-critical performance metrics. This role requires strong analytical skills and meticulous attention to detail to effectively control and understand these statistics. The insights generated will inform strategies aimed at improving internal processes and customer experience.
What you'll bring

• Previous experience in a Performance Analyst or similar role within a call centre environment is preferred.
• Proficiency in data analysis tools (e.g. Excel, R, Python, SQL, or similar).
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication skills, with the ability to present complex data in a clear and understandable manner.
• High level of accuracy and attention to detail.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.

What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing
5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below September-9-2025