Job Description

The post holder will be responsible for ensuring the provision of efficient and effective processes to support the delivery of the Integrated Accountability Framework process across all 19 CSUs within LTHT. They will work with the ADOPs and Performance team, Finance, HR, Quality and CSU colleagues, being responsible for the overall coordination of the IAF meeting schedule, performance packs/ data content, collation and circulation, meeting recording, action agreement and ensuring action updating by CSU/ IAF meeting members as well as collation of key themes/ actions for Performance Team attention. They will be responsible for the day to day delivery of the Integrated Accountability meeting programme. The post holder will ensure the provision of a highly effective administration service to the Performance and ADOP team ensuring Integrated Accountability meetings schedule is in place, it is communicated to the wider senior operations team, and that content of the meetings/ papers required are regularly reviewed and are circulated to all members in a timely manner.



As part of their role they will also ensure actions are recorded and followed up to ensure timely delivery by the CSU team. In addition they will provide support for other performance activities across the wider team. The post holder will need the ability to contribute significantly to the IAF meetings, demonstrating appropriate challenge to senior colleagues to ensure agreed performance actions are completed. They will be confident in working autonomously, whilst retaining clear understanding of which issues require escalation.



The purpose of the Trust Integrated Accountability Framework is to: Support Clinical Service and Support Units (CSUs) to achieve performance and quality standards in relation to all internal and externally mandated indicators. Enable an objective assessment of performance and quality within each CSU and across the organisation. Enable the organisation to forecast future performance and quality against specific targets and indicators, prioritise resources and facilitate plans for improvement and resilience at CSU and Trust level. Determine service development priorities for the organisation.



Describe the governance arrangements from CSU, through the Executive Team to the Board which ensure performance and quality issues are escalated appropriately, and that the Board is informed of organisational performance risks. Ensure the organisation has effective systems and processes in place to provide assurance to external stakeholders and regulators. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: The core knowledge, skills and experience required in the post are set out in detail in the person specification. THE LEEDS WAY VALUES: Our values are part of what make us different from other Trusts, so we see this as strength, as well as a responsibility.



They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered, Collaborative, Fair, Accountable, Empowered The core behaviours required for this post are set out in detail in the person specification. The core knowledge and understanding required for this post are set out in detail in the person specification. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY: They will be responsible for the development of and delivery of the Integrated Accountability Framework and Integrated Accountability CSU Meetings.



Support the Integrated Accountability review process with production of supporting data into underlying CSU performance issues ensuring recorded actions are followed up and outcome recorded. Escalation to the relevant ADOP, CSU triumvirate or Performance and Development Manager of any outstanding action points to be addressed. The post holder is required to have excellent communication skills and the ability to provide and receive complex information in relation to the delivery of the Trust Integrated accountability agenda To be responsible for the continual review of the Integrated Accountability action points and supporting the development and implementation of remedial action plans, as necessary to ensure required performance is achieved. To ensure the delivery of those projects identified for implementation through the integrated accountability agreed actions.



To assist the Performance and Development Manager with any CSU business case development and negotiation with stakeholders outside their CSU where appropriate. Ensure effective systems for monitoring and auditing activity are in place. Identify and respond appropriately to potential problems and work with other members of the Corporate Operations/ Trust CSU senior teams /Performance Team to ensure any data capture issues are escalated appropriately. Deliver the regular audit of waiting lists as part of Performance Team processes, following this up with any necessary action, advice, coaching and/or training of staff.



Oversee the management of non-staffing budgets; ensuring that available resources are deployed efficiently and effectively to support the administrative and operational processes. Ensure systems to cover staff annual leave, sickness and vacancies are maintained. Provide operational support and advice to other members of the wider Trust teams as required. Support and assist the Performance and Development Managers, ADOPs, CSUs and wider Senior Operations team with other projects and responsibilities as required.



Proposes policy changes across the Trust to address issues raised at Integrated Accountability / Performance meetings, developing appropriate policy changes, supporting systems and is integral to any following dissemination, awareness raising and adoption. Ensures any Trust wide policy and supporting protocol changes are incorporated into the Performance Team, Performance meetings and Integrated Accountability meetings. Health and Safety / Risk Management: All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

Infection Control:

The post holder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity: The post holder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient and Public Involvement:

The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development Continuous Professional Development: The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The post holder will undertake all mandatory training required for the role.

Respect for Confidentiality:

All employees must maintain strict confidentiality in respect of patient and staff records, complying with the requirements of the Caldicott Report, the Data Protection Act, Access to Health Records Act, Mental Health Act and subsequent legislation issued in relation to confidential data. They should ensure all staff practice in accordance with these guidelines. The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. COMMUNUCATION AND WORKING RELATIONSHIPS: Key working relationships include: Deputy Chief Operating Officer Corporate General Manager Directors of Operations CSU Triumvirate teams (Clinical Director, General Manager, Head of Nursing) Performance Team Senior Finance team (Assistant Director of Finance, Senior Finance Business partners) Senior HR advisors Quality Managers Senior Corporate Information teams Medical Director Operations Nursing Directors of Operations Quality Director Operations The post holder is expected to establish and maintain effective working relationships with all relevant individuals and teams, acting as the main contact point for all parties involved in the delivery of the Trusts Integrated Accountability agenda.



As part of this they will provide and receive highly complex, often sensitive and contentious performance information to all levels of Trust staff. They will need to act to ensure agreement is reached / cooperation gained regarding actions teams have to take to address to improve performance where there may be resistance to change. This agenda is often contentious and challenging and the post holder will play a key role in ensuring appropriateness of actions agreed in key performance areas and challenging responses that they have reviewed and found inadequate. This can involve contentious and difficult conversations with senior Trust staff and requires a high level of skill in avoiding and resolving conflict where it arises.