Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

WE\'RE HIRING!

ABOUT US:

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Reporting Relationships:

• Direct Manager: EMEA Account Director
• Key stakeholders: Global and EMEA Account Leadership, IFM Functional and Geographical leaders and Team Members

Role Summary:

The Governance and Performance Lead is a key enabling role and maintains responsibility for Master Service Agreement (MSA) management; Key performance indicator (KPI) development and alignment for tracking, reporting and improvement action planning across all functional leads and disciplines with the Account Team; and shaping and deploying a process management mentality that focuses on leveraging JLL best practices and Client specific requirements.

Role Responsibilities:

• Key performance indicator (KPI) Tracking, Reporting and improvement action planning.
• Shaping and deploying a process management mentality that focuses on leveraging JLL best practices.
• Manage the relationship with Client\xe2\x80\x99s Vendor Management lead working with the EMEA Account Director to translate their business objectives into JLL\xe2\x80\x99s account business plan.
• Deep understanding of contract key performance indicators and reporting requirements.
• Work with JLL\xe2\x80\x99s Business Intelligence team to design efficient, effective KPI tracking and reporting tools to track performance and compliance against Master Services Agreement (MSA)
• Analyze year-to-date metric variances; recommend and implement changes aimed at improving results.
• Develop and implement the client survey process, track performance and action plan. Support the team with other projects as required
• Promote and enable importing and exporting best practices to and from JLL. Lead the efforts in creating, developing, and presenting training documentation that will assist account team members and transition team members in understanding the contents of our contracts/master service agreements between our Client and JLL (Development of the Master Service Agreement Overview document)
• Identify areas of risk and recommend corrective actions, (training, personnel or process change, etc)

Operational Compliance

• Review, with Global and Regional operations on compliance of business management concerning
• Business tools and BI systems.
• Resource Planning, deployment, and Utilisation procedures.
• Identify areas of Operational compliance risk and recommend corrective actions, (training, personnel or process change, etc)

Other Responsibilities

• Advise Business on implementing strategic initiatives to manage risk & compliance (training, technology, 3rd party consultation)
• Work closely with local JLL business partners particularly Finance, HR, Risk, Legal & Compliance to achieve compliance with company policy and procedures on behalf of The IFM Account.
• Provide backup / support to the EMEA Account Director.
• For any incidents (H&S, Environmental & Property Damage) support the local operations and H&S teams on reporting, root cause analysis and meetings with Clients and or Authorities.

Core Competencies

Commercial Experience

• Has experience in business models, client requirements, IFM industry delivery, and contracting models and P&L management.
• Understanding of the drivers of value and risk, the impact of changes in contract scope, portfolio profile, and resource levels.

IFM Operational Experience

• Proven experience in the successful delivery of projects/accounts under a range of IFM models.
• Proven understanding of Business Management principles including P&L, Resource Management, Operational Efficiencies.
• Understands the needs and applications of managing data for Business & Management Intelligence.

Influence & Negotiating

• Strong communicator, able to advise and influence senior stakeholders and SMEs across a diverse range of topics.
• Always wanting to improve process and be the \xe2\x80\x9cgo to person\xe2\x80\x9d for all levels of staff to provide mentorship and value add advice.
• Highly detailed and always \xe2\x80\x9cleading by example\xe2\x80\x9d your commitment to successful change is long term and consistent.
• Drive any internal projects with the same discipline, tools, and rigour as an external project or program to ensure objectives and timelines are met or exceeded.

Critical Analysis

• Can critically review risk, financial, contract information providing constructive and relevant feedback and advice, shares learnings from comparable situations.

Teamwork & Communication

• An enthusiastic and positive collaborator, able to work effectively as part of a distributed team regionally or globally and partner with colleagues across diverse functions.
• Structured communications to drive governance, and new initiatives rolled out from Regional Operations including follow up communications until adoption has been achieved.
• Able to take complex issues and simplify communications to influence all levels of staff to achieve overall objective such as any approvals being requested

Innovation

• Always reviewing process and raising innovative solutions to improve efficiency while reducing risk via new / revisions to policy, process, procedures, and enhancement to digital platforms.

Experience

• First-hand experience of contract management and negotiation is essential.Technically proficient in use of Microsoft Office Products: Excel, Word, Access and others
• Experience working/collaborating with Business Leadership, Operations, Legal, Risk, Finance, and HR professionals.
• Clear and measurable success in driving change.
• Process Management experience or demonstrated skills
• Strong project management and strategic planning skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Good organizational skills with ability to multi-task and prioritize
• Logical thinker with good common sense
• Flexible and adaptable to policy changes and work flow
• Ability to work within a team as well as independently

Location:

On-site \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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