Job Description

Affinity Water are looking for a Performance Insight Analyst to join our growing team. If you're passionate about using data to drive continuous improvement, influence key decisions, and ultimately make a difference for customers and communities, we'd love to hear from you
About Us
Affinity Water is the UKs largest water-only supplier, providing sustainable, high-quality water to 3.85million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future.
About the Role
As a Performance Insight Analyst, you'll play a key role in measuring, tracking, and reporting on our operational performance. Working closely with the Performance Insight Lead (Operations) and other internal teams, you'll ensure performance is accurately assessed and clearly communicated across the business, to customers, and to external stakeholders.
You'll take ownership of performance data - from collation and validation, through to reporting, visualisation, and insight generation. You'll help define and monitor lead and lag KPIs, support performance improvement plans, and ensure we meet our regulatory reporting obligations.
Depending on business needs, your focus may be on a single operational performance area or across multiple commitments.
Key Responsibilities

• Collate, validate, and analyse data to track operational performance.
• Create and maintain accurate and timely internal and regulatory performance reports.
• Support third-party assurance activities and performance audits.
• Develop dashboards and visual tools to effectively communicate insights.
• Generate performance insight reports to support decision-making and improvement initiatives.
• Monitor the delivery and impact of performance improvement plans.
• Work collaboratively across departments to understand operational challenges.
• Engage with external stakeholders including regulators and industry bodies.
• Represent Affinity Water at industry events, workshops, and conferences.
• Maintain robust documentation to support consistent and transparent reporting.

What We're Looking For

• Experience in data collation, validation, and analysis.
• Skilled in Microsoft Excel and familiar with Microsoft 365 tools.
• Excellent written, verbal, and presentation skills.
• Strong analytical skills and attention to detail.
• Able to work collaboratively and independently.
• Self-motivated with a continuous improvement mindset.

Why Join Us?
At Affinity Water, you'll be part of a purpose-led organisation that values innovation, inclusivity, and continuous development. You'll gain exposure to exciting projects and have the opportunity to shape how performance is monitored across the water industry.
We offer:

• Salary 30-40,000 per annum dependant on experience
• Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield
• Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
• A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability Confident Employer
• Disability Confident is a voluntary government scheme which Affinity Water has signed up to. It means we are committed to employing, fairly assessing, and supporting our disabled employees through reasonable adjustments and an inclusive culture.
• Offer an interview scheme
• As a Disability Confident employer, we commit to offering interviews to disabled candidates who evidence that they meet the essential criteria for the role and who opt in on the application form. To see all the essential criteria please contact the Talent Acquisition lead to request the full job description.
• Please note that in some situations where we have a very high volume of applications, it may not be practical to offer interviews to everyone, in which case we commit to take through a fair and proportionate number, offering interviews to those disabled candidates who best meet the criteria.
• What is a disability?
• A disability is a long-term physical or mental health condition that has a substantial impact on someone's day-to-day activities.
• What if I need adjustments during the recruitment process?
• Please contact the Talent Acquisition lead mentioned on the job advert if you need any adjustments during the process.

Interview Process
1st Stage interview - Teams
2nd Stage interview - Head Office
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it's like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.