Job Description

Within our Retail Mortgage Services (RMS) operations, TLT provides secured litigation and property services to the UK's leading retail financial services institutions. Acting as an extension to and in strategic partnership with our clients, we are trusted by them and their customers to deliver the best possible outcomes. We foster a culture of client appreciation and quality service through providing scalable, efficient and responsive services to our clients. In support of this, we provide a safe and rewarding colleague environment, supported by a robust governance framework which meets the expectations of our regulators.


Following the deployment of a new Target Operating Model during late summer 2025, we have been delivering a 3 month fast-paced transition programme to move into a new structure across our 3 key operational areas:

Operations:

Director - Sian Davies


We pride ourselves on the delivery and execution of quality secured litigation and lender property services, facilitating the best possible outcomes for our clients and their customers. As subject matter experts with a deep understanding of our clients and their requirements, we deliver technically excellent and commercial advice. We are committed to continuous improvement and the development of optimised processes, whilst operating within a secure governance framework.

Strategic Delivery:

Director - Sarah Vance


We enable a best in class service, delivering the best possible customer outcomes We are future focused, constantly horizon scanning, providing strategic insight and embedding continuous improvement into our culture and structure We support and influence informed decisions through data driven insights, making our operation and our clients aware of issues ahead of time and prioritising appropriate escalation procedures We empower teams across RMS to have accountability within agreed governance frameworks and controls, ensuring we operate a safe environment that meets our regulatory requirements

Customer Contact:

Director - Steve Herbert


We are the frontline of TLT RMS delivering accessible, consistent, trusted support to clients and their customers. As customer support specialists, we see the individual behind every interaction, acting with clarity, fairness, and integrity to guide them through complex, sensitive journeys to the right outcome. We recognise vulnerability and diversity, combining empathy with precision--using smart technology and data to resolve issues early, prevent complaints, and improve outcomes. We focus on quality, control, and consistency to deliver high-standard, scalable services--supporting volume with confidence and care. We invest in our people as agents of change--empowering every role to drive continuous improvement.

The RMS Transition Programme, which delivers significant people, technology and process changes, will conclude on 31 October 2025. Further work will continue to embed the new operating model into business as usual (BAU) activity.

Your Role

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You will act as an Executive Assistant to the 3 Directors in the RMS Leadership Team, as well as working with the Equity Partners, supporting them in the execution of critical plans for post-transition deliverables and success. This role is being offered on a part-time basis of 4 days a week.


You will play a critical role in enabling leadership effectiveness and organisational continuity, helping the RMS function embed successfully and deliver lasting value across the organisation.


Key responsibilities:


Co-ordinate agreed leadership team milestones, supporting with leadership meetings & reporting to ensure effective communication, information flow and commitment to key deadlines. Improving quality and consistency of communications across RMS leadership teams. Enhancing productivity through effective planning and prioritisation support for the Directors. Supporting the Directors with key initiatives including operational updates, change programmes and staff engagement. Co-ordination of multiple complex email inboxes and complex schedules by proactively managing the time and priorities demonstrating an understanding of the individuals and firm priorities. Exercise discretion by dealing with highly sensitive and confidential information appropriately. Act as trusted gatekeeper, anticipating challenges and raising issues before escalation. Applying an understanding of operational and firm structures & hierarchies, to enable appropriate prioritisation. Supporting on legal document production and amendments (including letters, presentation etc) demonstrating a good eye for detail and an appreciation of house style. Manage and coordinate travel itineraries and expenses, including booking of trains, flights and accommodation. Schedule, and where needed facilitate, meetings and appointments, including booking meeting rooms, setting up virtual meetings. Where appropriate prepare papers and agendas, attend meetings and take minutes. Undertake additional responsibilities on key operational activities to meet business requirements, as needed.

Your Skills and Experience

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The role requires a highly self-motivated, dedicated and forward-thinking person who possesses excellent commercial awareness and communication skills.


In addition, this role requires:


Experience within previous PA roles preferably looking after multiple stakeholders at senior level manging complex and confidential diaries and emails. Experience of managing demanding schedules and supporting the delivery of strict deadlines on multi-team projects. Previous experience supporting with change programmes is highly desirable. Previous experience in a legal environment would be beneficial although not essential. Excellent time management and attention to detail. Exceptional communication skills, both written and verbal. Confident self-starter, able to take ownership, work proactively, think ahead and multi-task in a fast-moving environment with the ability to cope with a wide range of competing demands and changing priorities. Exceptional organisational skills. Confidence in decision making and prioritisation of tasks. Sensitive and diplomatic management of multiple high-level stakeholders with a high level of confidentiality and the ability to handle confidential information appropriately and work with discretion Excellent knowledge of MS Office (including functionality to support document mark-up, version control etc). Previous experience of Teams and SharePoint plus an understanding of the iManage or similar document management system and document compare platforms would be beneficial. Previous experience using project management software is desirable although not essential.

About TLT

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Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.


Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

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We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.


At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.


TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.


We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com