Job Description

Personal Assistant / Reception & Admin Support - 13.50/hr - Glowing by Leah, Stroud

Are you passionate about skin aesthetics, wellness, and creating a smooth, professional experience for clients? Glowing by Leah is a vibrant and growing aesthetics clinic in the heart of Stroud, and we're looking for a flexible, reliable, and proactive

Personal Assistant / Admin & Reception Support

to join our team on an ad-hoc basis.

Location:

Stroud ( clinic to help on busy days and then from home if wanted)

Pay:

13.50 per hour (hourly rate reviewed after 6 months, based on role progression and understanding of the business)

Hours:

Ad-hoc / Flexible - including weekend availability for responding to messages and emails

About the Role:

You'll be working closely with Leah to support the smooth day-to-day running of the clinic. From managing enquiries and bookings to helping behind the scenes, you'll play a key role in supporting both the business and Leah herself - giving her the space to focus on growth and expansion.

Key Responsibilities:

Responding to client enquiries via email, text, and social media (including weekends) Answering calls and managing the diary (rearranging/rescheduling) Welcoming clients in clinic: drinks, forms, applying numbing cream when needed Supporting Leah with

general business admin

and

life admin tasks

to help free up her time Managing cancellations and rearranging if Leah is unwell Ordering clinic supplies where appropriate Posting Instagram stories and engaging on social platforms Following up with clients post-treatment Checking in with clients and handling any complaints with care Monitoring the booking system for overdue treatments and follow-ups
Lead generation and model organisation

Ensuring forms are completed and records are up to date Making updates to clinic booking columns and availability Supporting with website checks and updates Helping with small operational tasks and ongoing business improvements Ideally some knowledge or interest in aesthetics and wellness
Character -

Someone reliable, flexible, and able to self-manage Friendly, professional and confident in communication Highly organised with great attention to detail Comfortable with social media and client interaction Previous admin, PA or reception experience (ideally in aesthetics, beauty or wellness) A proactive problem-solver who loves helping things run smoothly

Responsibilities

Manage the Director's calendar, including scheduling meetings and appointments Prepare and organise documents for meetings, ensuring all necessary materials are available Handle data entry tasks with accuracy and efficiency Maintain filing systems, both electronic and paper-based, to ensure easy retrieval of information Assist with bookkeeping tasks using QuickBooks as needed Communicate effectively via phone and email, demonstrating excellent phone etiquette Support the Director with clerical duties, including typing correspondence and reports build itineraries for business trips

Experience

Proven administrative experience in an office environment is essential Familiarity with QuickBooks is highly desirable Strong organisational skills with the ability to manage multiple tasks simultaneously Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace Experience in data entry with a focus on accuracy Excellent clerical skills with attention to detail Effective communication skills both written and verbal
Apply on indeed or email info@glowingbyleah.co.uk

Pay: 13.50 per hour

Expected hours: 12 - 30 per week

Benefits:

Flexitime Work from home
Work Location: In person