Job Description

Your Next Career Step: Personal Claims Handler

Join Castelan Group - Protecting What Matters

At Castelan, we believe in more than just great service--we believe in people. Whether you're starting out, switching careers, or bringing years of experience, we welcome you to a place where your voice matters and your growth is supported.

We're proud to support over 1.5 million UK households with expert warranty and claims services. Now, we're looking for someone like you to join our team.

The Role: Personal Claims Handler

Do you love helping people? Thrive in a team environment? Enjoy solving problems with a personal touch?

As a

Personal Claims Handler

, you'll be the reassuring voice our customers trust. You'll guide them through their claims journey with empathy, efficiency, and care--making a real difference in their day.

What You'll Do

Be the first point of contact for customers making warranty claims. Communicate clearly and kindly via phone and email. Manage your own caseload from start to finish. Coordinate services like technician visits or replacements. Keep accurate records and support your team with ideas and collaboration.

What You'll Bring

Tech Confidence:

Comfortable with Microsoft Office and data entry. Experience in call centres or claims? Great! If not, we'll train you.

People Skills:

Clear communicator with a calm, caring approach. Detail-oriented and logical thinker. Adaptable and ready to grow in a fast-paced environment.

Personal Qualities:

Empathetic, resilient, and positive. A team player who's also self-motivated and organised. Honest, patient, and focused on solutions.

What You'll Get

Starting salary of 25,155

, with a raise after probation.

23 days holiday + bank holidays

to rest and recharge.

Pension scheme

to support your future.

Casual Fridays

and regular social events.

Employee Assistance Programme (EAP)

with well-being resources and discounts.

Career development

in a supportive, inclusive environment.
Apply by

Friday 20 June close of business.

This role is based at our head office in

Weston-super-Mare

. Please note: we are unable to offer visa sponsorship for this position.

We're an Equal Opportunity Employer

: At Castelan, diversity is our strength. We welcome applicants from all backgrounds, experiences, and walks of life. If you're passionate about helping others and want to grow in a company that values you--

we want to hear from you

.

Job Types: Full-time, Permanent

Pay: From 25,155.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Referral programme Transport links
Schedule:

Monday to Friday
Ability to commute/relocate:

Weston-super-Mare BS23 3QY: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 20/06/2025