Job Description

Your Next Career Step: Personal Claims Handler at Castelan

Location:

Weston-super-Mare, North Somerset

Employment Type:

Full-time

Starting Salary:

25,155 (with a potential increase after probation)

About Castelan Group: Protecting What Matters

At Castelan, we are more than just a company--we are a team dedicated to providing peace of mind to over 1.5 million UK households. As a leading name in furniture and electrical warranties, claims handling, and furniture care services, we partner with top UK retailers to offer expert care solutions.



Whether you are just embarking on your career journey, looking for a meaningful change, or bringing a wealth of experience, you will find a welcoming and supportive environment where your contributions are valued and you can truly thrive.

The Role: Personal Claims Handler - Make a Real Difference

Are you someone who enjoys solving problems and genuinely loves helping people? Do you appreciate working in a dynamic, team-focused environment? Then you will fit right in with our friendly and supportive team!



As a Personal Claims Handler, you will be the comforting voice our customers rely on. You will guide them through their warranty claims for furniture and electrical products, ensuring every interaction is handled with fairness and efficiency and a personal touch

.

This is your opportunity to make a tangible impact on people's lives.

What You Will Be Doing: Everyday Impact

Delivering a seamless and supportive claims experience by applying your knowledge of our warranty products. Communicating with empathy and professionalism through calls and emails. Managing your own caseload of claims, from initial assessment to final resolution. Coordinating essential services like technician visits or product replacements. Maintaining accurate and detailed records within our internal systems. Collaborating effectively with your team and providing support to supervisors as needed. Contributing your ideas to continuously improve our processes and customer service.

What We Are Looking For: Your Skills & Qualities

Tech Savvy:

Comfortable navigating Microsoft Word, Excel, Outlook, and data entry tools. Experience with call centre or claims systems is a plus, but we are happy to train you!

People-Focused Skills:

Clear and confident communication, both in writing and verbally. A genuine customer-first mindset paired with a calm, caring approach. Exceptional attention to detail and accuracy. Logical thinking and strong decision-making abilities. Adaptability to thrive in a fast-paced and evolving environment.

Personal Qualities:

Resilient, empathetic, and positive - ready to tackle challenges with a can-do attitude. A true team player who is also self-motivated and organised. Honest, patient, and solution-focused - dedicated to finding the best outcome for our customers.

What You Will Get in Return: Our Commitment to You

We believe in supporting our team members both professionally and personally:


Competitive Starting Salary: Begin at 25,155, with a pay increment upon successful completion of your probation period. Time Off: Enjoy 23 days of holiday plus bank holidays to relax and recharge. Secure Your Future: Access to our pension scheme (auto-enrolment for those over 22). Work-Life Balance & Fun: Casual Fridays and regular social events to connect with colleagues. Comprehensive Well-being Support: Access to our Employee Assistance Programme (EAP), offering discounts, well-being resources, and counselling services. Growth Opportunities: A chance to develop your career in a supportive, customer-focused environment where your contributions are valued.

How to Apply

This role is based at our head office in Weston-super-Mare, requiring you to commute to our location. Please note, we are unable to offer visa sponsorship for this position.



Ready to join our team? Submit your CV and a cover letter directly through our Careers Page by Friday 20 June. Please note, we are unable to offer visa sponsorship for this position.

We Are An Equal Opportunity Employer

At Castelan Group, we are committed to building a workplace that celebrates diversity and inclusion. We warmly welcome applicants from all backgrounds, experiences, and walks of life, as we believe a diverse team strengthens us all.