Job Description

Join Our Team as a Personal Claims Handler - Make a Real Difference Every Day!

Are you someone who thrives on helping others and delivering exceptional service? Do you enjoy solving problems and taking ownership of your work? If so, we want you to join our

dynamic claims team

as a

Personal Claims Handler

and play a pivotal role in supporting our valued customers.



This is more than just a job--it's an opportunity to make a tangible impact, grow your career, and work in a friendly, supportive environment where your skills are valued.

About the Role

As a

Personal Claims Handler

, you will manage warranty claims for products like

furniture and electrical appliances

, working alongside major high street retailers. Your expertise will ensure that every claim is handled fairly, accurately, and efficiently keeping our customers happy and maintaining trust in our services.



You'll have the independence to manage your own caseload, while also benefiting from a collaborative team environment. This role is perfect for someone who wants to grow professionally, take initiative, and make a meaningful contribution every day.

What You'll Do

Guide customers through the claims process, delivering a seamless, customer-focused experience. Handle inbound and outbound calls, providing clear, friendly advice and resolving queries. Take full ownership of claims, coordinating repairs, ordering parts, or arranging settlements. Maintain accurate and detailed records, ensuring high-quality service and compliance. Work closely with your team to meet goals and support colleagues. Suggest improvements to make the claims process faster, easier, and more satisfying for customers.

What We're Looking For

Soft Skills:

Excellent communication--clear, confident, and empathetic. Genuine customer-first mindset. Strong attention to detail. Analytical thinking and problem-solving skills. Adaptable and positive attitude towards new challenges.

Technical Skills:

Comfortable using Microsoft Office (Word, Excel, Outlook). Quick and accurate data entry. Experience with call centre software or claims systems is a plus. Previous customer service or claims experience is advantageous--but not essential;

full training will be provided

.

Core Competencies:

Resilient and self-motivated. Honest, patient, and empathetic. Team player with strong time management skills. Logical thinker and problem solver.

Why You'll Love Working With Us

Be part of a supportive, friendly team that values your contributions. Continuous learning and career development opportunities. Make a real difference in the lives of our customers every day. Work for a company committed to

integrity, innovation, and exceptional service

.

Ready to Make an Impact?

If you're eager to grow your career and deliver outstanding service, we want to hear from you! Apply now and become an integral part of our claims team.

How to Apply:

Please submit your CV and a covering letter detailing your skills and experience by

Wednesday, 1st October 2025

. Applications may close early if we receive a high volume, so don't wait!

Please note: We are unable to support Visa applications for this role.