Job Description

Personal Insurance Customer Account Handler

Overall objectives

:

The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and small commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.

Duties and responsibilities:

Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
o New business o Renewals

o Mid Term Adjustments o Claims

o Queries

o Premium financing arrangements

Advising clients on new and existing products in accordance with their needs Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure. Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual - use checklists and support documentation as provided by the company to assist with demonstrating compliance. Handle any complaints in accordance with company procedures and regulatory requirements. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times. Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance. Assist in developing New Business enquiries. Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.

Professional Development:

Conduct learning, training and assessment exercises in accordance with the individual Learning scheme applicable to you. Identify further areas for own development as required. Opportunity to undertake the Chartered Insurance Institute (CII) learning and development and take professional qualifications beginning with Certificated Cert CII level (Level 3). Attend supervision sessions, team and management meetings as appropriate. o Attend in house training and external training courses as agreed.

Key performance indicators:

Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation.

Compliance:

Be aware of and fully understand the contents of the company's Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the Manual.
o Consumer Business o Consumer credit

o General conduct of business o Complaints

o Training and Competence

o Commercial Business [if applicable] o Conflicts of Interest

o Whistle Blowing o Financial Crime o Data Security

o Record Keeping

o Vulnerable customers

o Firms client money permission

Ensure compliance to the company's employment policies and procedures as contained within the Employee Handbook. Ensure all other company practises and procedures are followed and adhered to.

Treating Customers Fairly:

All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm's TCF procedures.

Insurer/Underwriters:

Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients. Comply with the administration requirement of any given insurer. Assimilate all company literature circulated by the firm or its agencies.

Security:

Report any potential breaches, including weaknesses in current systems, to Director. Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies. Work at all times within strict confidentiality guidelines and the principles of the Data Protection Act (2018) and Company policies.

Administration:

Prioritise all client communication and ensure it is actioned in a timely way and in accordance with company procedures. Maintain all computer and paper files in accordance with company standards (which should be fully compliant with FCA).

General:

Ensure the Health and Safety manual is followed and the office is kept clear and presentable, clear of obstructions at all times, ensuring that all deliveries, parcels, post and messages are given to the appropriate person promptly. Undertake any other reasonable duties as directed by your line manager.
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Job Types: Full-time, Permanent

Pay: 24,420.00-27,000.00 per year

Work Location: In person