Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!



Role Purpose

To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI's within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction

Main Duties and Responsibilities

Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance. To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures. Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI's. Ensure company standard operational procedures are always implemented and adhered to within your regional business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner. Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to. Act as role model and champion of the new ways of working. Ability to build positive relationships with internal stakeholders to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family. Ensuring full understanding of regional performance requirements within the business unit. Management and ability to utilize data and MI to meet changing business or operational circumstances. Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements. Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effective. Take the led on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant and carbon reduction plans are in place and managed where appropriate. Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information. Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement. General support and best practice advice concerning any contract and engineering issues particularly during tender/bids. Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels. Lead your team with a 'drive for change' attitude and role modelling our Leadership Capabilities. Continue to innovate, share best practice, and adopt different ways of working through technology and MI. Conduct regular one to one meetings and annual appraisal/review of all direct reports. Provide support and coaching for direct reports. Manage objectives, forming Personal Development and succession plans for your team, fully utilising people management processes such as Appraisal Process and Talent Management Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any noncompliance is dealt with at the time or escalated. Management of P&L and commercial matters for the region. Maintaining the image and brand of Integral. Advise and support the Divisional Director

Essential Qualifications/Experience

Educated to degree standard or minimum 5 years relevant experience Knowledge of Mechanical and Electrical engineering maintenance sector Proven track record of managing performance to set of KPIs within a region business unit. Knowledge of logistical and operational planning. Experience of driving change and organisational transformation. Industry relevant qualifications A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable. Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable Competent working knowledge of M&E or Fabric disciplines Computer literate Word, Excel, Outlook

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.