Job Description

Overview:

We are seeking a Pharmacy Admin Assistant with excellent communication skills to join our Pharmacy team. The ideal candidate will answer patient inquiries relating to prescriptions and product information, action daily pharmacy administration tasks and provide administration support. THIS IS A UK BASED ON SITE ROLE.

Some of the responsibilities and duties for the role will include:

Answering phone calls regarding patient prescription queries and product information

Patient contact for prescription and payments

Counting daily prescriptions received and logging

Addressing emails

Liaising with clinics and healthcare professionals regarding patient queries

End of month duties for prescription count

Carrying out administrative tasks relating to Import/Export of CBM's

Directing requests and unresolved issues to the designated person

Keeping records of customer interactions and transactions

Recording details of enquiries, comments and complaints and actions taken

Communicating and co-coordinating with internal departments

-Various ad hoc admin duties

Experience:

- Proven experience as Customer Service/Admin Assistant or similar role

- Excellent communication skills (both written and Oral) and phone etiquette

- Desirable experience of interacting with patients and working as a team member

- Pharmacy background desirable

- Ability to communicate effectively at all levels.

- Ability to self-manage and prioritise and plan effective and manage self in a proactive way

- Well-developed interpersonal skills coupled with an ability to prioritise workload

- Accurate keyboard skills

- Team player

Qualifications:

GCSE or equivalent level

Numerate & IT literate

Excellent command of the English language

Strong working knowledge of MS Office

Experience using SAP an advantage

This position offers the opportunity to work in a fast paced office environment, develop administrative skills, and contribute to the smooth functioning of daily operations. If you are a proactive individual with excellent communication and organisational abilities, we encourage you to apply for this role.

Hours: Monday to Friday: 9.00am-6.00pm

Job Types: Full-time, Permanent

Pay: 25,397.00 per year

Benefits:

Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance Referral programme Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative experience: 1 year (required)
Language:

English (required)
Work Location: In person