Job Description

Job Overview:

We are looking for a friendly, customer-focused Shop Assistant to join our team at a community pharmacy in Chafford Hundred RM16.

The successful candidate will be responsible for assisting customers with their purchases, providing exceptional service, and ensuring the smooth operation of the pharmacy's retail section. This role is ideal for someone who enjoys interacting with people and has a keen interest in health and wellness. The role may expand to assisting the pharmacist team.

Key Responsibilities

Customer Service:

- Greet customers as they enter the pharmacy and offer assistance.

- Help customers find the products they need and provide information on their uses.

- Answer queries regarding stock availability, product details, and prices.

- Handle customer complaints professionally and refer them to the pharmacist when necessary.

Sales and Transactions

- Operate the EPOS system and handle transactions accurately, including cash, card, and contactless payments.

- Upsell and recommend complementary products to customers.

- Assist with product promotions and special offers, ensuring they are prominently displayed and explained to customers.

- Answer phone calls with proper etiquette.

Stock Management:

- Monitor stock levels and replenish shelves as needed to ensure the store is always well-stocked.

- Assist with inventory checks and stocktaking procedures.

- Receive and unpack deliveries, ensuring products are stored correctly and safely.

Product Knowledge:

- Stay informed about the range of products offered in the pharmacy, including over-the-counter medications, health and beauty products, and medical devices.

- Attend training sessions to enhance product knowledge and customer service skills.

Store Maintenance:

- Ensure the shop floor is clean, tidy, and well-organised at all times.

- Arrange and display products according to the pharmacy's merchandising standards.

- Assist in maintaining a safe and secure environment for both customers and staff.

Regulatory Compliance:

- Follow all pharmacy and retail regulations, including those related to the sale of restricted items.

- Ensure that all sales of over-the-counter medications are conducted in line with legal requirements.

Skills and Qualifications:

Essential:

- Excellent customer service and communication skills.

- Ability to work effectively in a team and independently.

- Basic numeracy and literacy skills.

- Proficiency in operating cash registers and handling transactions.

- Attention to detail and accuracy, particularly in handling cash and stock.

Desirable:

- Previous experience in a retail or pharmacy environment.

- Knowledge of health and wellness products.

- Experience with inventory management.

Personal Attributes:

- Friendly and approachable demeanour.

- Ability to remain calm under pressure.

- Strong organisational skills.

- Willingness to learn and adapt to new tasks.

This job description outlines the main duties and requirements of the role but is not exhaustive. Additional tasks may be assigned as necessary to meet the needs of the pharmacy.

Join our team and be part of a dynamic retail environment where you can utilise your communication skills, organisational abilities, and passion for delivering excellent customer service.

Pay: From 12.21 per hour

Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)
Job Type: Part-time

Pay: 12.31-12.50 per hour

Expected hours: 20 per week

Work Location: In person