Job Description

Pharmacy Technician -

Job Title:

Pharmacy Technician

Responsible to:

Practice Manager / GP Partner

Hours:

As agreed

1. Job Summary

The Pharmacy Technician will support safe, effective, and efficient medicines management across the practice. Working as part of the multidisciplinary team, the postholder will manage prescription workflows, reconcile medications from clinical correspondence, support chronic disease management, and ensure high-quality patient care. The role includes responsibility for monitoring high-risk drugs, supporting QOF/PQS targets, assisting with dispensary duties, and undertaking structured medication-related reviews within competency.

2. Key Responsibilities

2.1 Prescription Management

Triage and action incoming prescription requests promptly in line with practice protocols. Manage prescription queries including out-of-stock items, sourcing safe alternatives, and synchronising repeat batches. Support the dispensary team as needed to maintain smooth workflow. Ensure prescriptions are safe, legal, and appropriate before processing.

2.2 Medicines Reconciliation & Document Management (Docman)

Review and action all medication-related correspondence from hospitals, specialists, and private providers. Reconcile discharge summaries accurately, updating medication records and notifying clinicians of changes or issues. Add or amend medications in patient records in accordance with practice policy and clinical governance requirements.

2.3 Medicines Safety and Monitoring

Review and action relevant drug alerts, MHRA notifications, and medication recalls. Monitor patients on high-risk medications (e.g. DMARDs): Ensure blood test monitoring schedules are maintained. Identify and recall overdue patients. Ensure robust documentation of all actions taken.

2.4 Long-Term Condition Support & QOF/PQS

Support delivery of QOF and PQS targets allocated by the Practice Manager or Clinical Pharmacist. Support medication-related aspects of long-term condition management, audits, and quality improvement initiatives.

2.5 Contraception (COCP) Reviews

Review patient COCP questionnaires. Update records, issue prescriptions within scope of competence, and arrange clinician review where needed. Ensure safety checks (BP/BMI/smoking status) are up to date.

2.6 ADHD Medication Monitoring

Maintain accurate recall systems for all patients on ADHD medication. Ensure 6-monthly physical health checks are completed and recall overdue patients. Liaise with clinicians regarding concerns or missed monitoring.

2.7 Denosumab (Prolia) Monitoring

Ensure blood tests and review appointments are arranged in a timely manner before the next injection is due. Maintain robust recall processes for monitoring and appointments.

2.8 Teamwork and Professional Practice

Provide medicines optimisation advice to clinicians, staff, and patients within scope. Work collaboratively with the wider multidisciplinary team including GPs, nurses, clinical pharmacists, and admin teams. Participate in practice meetings, audits, and clinical governance activities. Maintain confidentiality and adhere to GDPR and safeguarding responsibilities. Commit to ongoing professional development and keep competencies up to date.

3. Skills, Knowledge, and CompetenciesEssential Competencies

Strong understanding of medicines management principles in primary care. Ability to triage prescription requests safely and efficiently. Competence in interpreting medication changes from hospital correspondence. Strong organisational and prioritisation skills. Excellent attention to detail and accuracy. Ability to work independently and as part of a team. Good clinical judgement in identifying issues requiring escalation. Confident IT skills - EMIS or other GP clinical systems, Docman, Microsoft Office. Understanding of QOF, PQS, and high-risk drug monitoring requirements.

Desirable Competencies

Experience working in a GP practice or PCN. Experience in dispensary/FP10 workflows. Understanding of NHS long-term condition pathways. Experience with structured medication reviews or chronic disease monitoring tasks within scope.

4. Person SpecificationQualifications - Essential

GPhC-registered Pharmacy Technician. Evidence of CPD and ongoing professional development.

Qualifications - Desirable

Primary care or GP-based training (CPPE or equivalent). Additional training in high-risk drug management, contraception, or long-term condition pathways. NVQ Level 3 in Pharmacy Services or equivalent.

Experience - Essential

Experience working as a qualified Pharmacy Technician. Experience handling prescriptions, medicines reconciliation, and medication queries. Experience working with clinical correspondence and prescription systems.

Experience - Desirable

Experience in primary care OR GP practices. Experience with EMIS, SystmOne, or Docman. Experience with drug monitoring, recalls, or QOF support.

Personal Attributes

Professional, reliable, and self-motivated. Excellent communication skills with patients and colleagues. Commitment to patient safety and continuous improvement. Able to remain calm under pressure and manage competing priorities. Willingness to learn, adapt, and develop within the role.
Job Types: Full-time, Part-time

Pay: From 13.60 per hour

Expected hours: No less than 33 per week

Work Location: In person