Job Description

• Are you a phlebotomist or do you have experience working with the public?
• Are you looking to develop your communication and empathetic skills working both with children and adults and enjoy working within a team?

If you answered yes, we've got the perfect role for you!Join our phlebotomy team and be part of this friendly supportive team.We are looking for experienced and motivated phlebotomists to cover all clinics at various sites. If you don't have experience not to worry as inhouse training will be given. Our clinics run from Monday to Saturday 6.45-15.45 at various health centres in Medway.Main duties of the job

• Ensure the community clinics run smoothly day to day. Ordering and rotating stock.
• Effectively collect the required blood sample with an empathetic and caring manner.
• Keeping your statutory and mandatory training up to date and accessing any required training needs

The successful applicant will be expected to work all shifts and travel to all locations: Lordswood HC, Parkwood HC, Rainham HC, Twydall, Walter Brice, MCH house, Balmoral Gardens, Keystone surgery (these clinics may be subject to change depending on needs of service users). This role will perform venous blood sample collection to service users from the age of 2 years and above.About usSo what else?This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.We encourage staff to get involved in exploring new ways of working and service development.We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.You'll be able to develop your skills in a friendly and supportive team.Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.The small printInformal visits can be arranged on request.We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.Date posted25 April 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa324,169 a year Pro rataContractPermanentWorking patternPart-timeReference number813-145-0425-MHJob locationsMCH houseBailey DriveGillinghamME8 0WGJob descriptionJob responsibilities

• Communication and relationship skills

• To be able to use various methods of communications namely verbal, non-verbal and IT competently.
• To communicate in a skilled and effective manner with patients, carers and colleagues
• To have excellent team working skills and to be able to work in partnership with other healthcare professionals
• To be able to demonstrate empathy, sensitivity and good interpersonal skills
• To be able to communicate effectively with patients who may have communication difficulties namely, speech impairments, deaf, blind and patients who do not have English as their first language.
• To be flexible, reliable and organised
• To communicate effectively with external agencies
• Knowledge, training and experience

• Educated to NVQ level 2 or equivalent
• Successful completion of in house training including practical training
• Good clerical and organisational skills
• Good IT skills
• Analytical and judgement skills

• Make judgement involving facts / situations sometimes requiring analysis of information
• Provide workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. E.g. queries from patients and carers
• Planning and organisational skills

• Organise and prioritise preparation, running and closure of clinics.
• Work flexibly to maintain cover within the service / organisation.
• Maintain effective systems to ensure the service operates efficiently.
• Physical skills

• Able to perform venous blood sampling collection to organisational and health and safety standards.
• Good hand/ eye coordination and manual dexterity for performing physical tests on patients
• Standard keyboard skills
• Use standard office equipment e.g. fax, photocopier
• Responsibility for patient / client care

• Provide clinical advice within scope of practice and information to patients, carers, relatives or staff face to face, over the telephone or by other means.
• Consistently treat others with courtesy and respect
• Responsibility for policy and service development implementation

• Responsible for ensuring that the organisational policies and procedures (including amendments and updates) are adhered to and implanted in own are of work.
• Responsibilities for financial and physical resources

• Manage stock / office stationery
• Maybe required to issue / take responsibility for equipment used by self and others
• Responsibilities for human resources (HR)

• Act as a buddy demonstrating own are of work to new or less experienced employees such as apprentices or volunteers.
• Willingness and ability to provide peer supervision, observation and support
• Responsibilities for information resources

• Accurately enter data / process information utilising appropriate IT systems
• Transcribing / copy typing information provided by others
• Management of information either electronic or paper based
• Responsibilities for research and development (R&D)

• Will be required to undertake surveys and audits when requested in own area of work
• Freedom to act

• Plan and organise own workload without direct supervision, reporting regularly to senior on key tasks and guided by defined policies and procedures.

Job descriptionJob responsibilities

• Communication and relationship skills

• To be able to use various methods of communications namely verbal, non-verbal and IT competently.
• To communicate in a skilled and effective manner with patients, carers and colleagues
• To have excellent team working skills and to be able to work in partnership with other healthcare professionals
• To be able to demonstrate empathy, sensitivity and good interpersonal skills
• To be able to communicate effectively with patients who may have communication difficulties namely, speech impairments, deaf, blind and patients who do not have English as their first language.
• To be flexible, reliable and organised
• To communicate effectively with external agencies
• Knowledge, training and experience

• Educated to NVQ level 2 or equivalent
• Successful completion of in house training including practical training
• Good clerical and organisational skills
• Good IT skills
• Analytical and judgement skills

• Make judgement involving facts / situations sometimes requiring analysis of information
• Provide workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. E.g. queries from patients and carers
• Planning and organisational skills

• Organise and prioritise preparation, running and closure of clinics.
• Work flexibly to maintain cover within the service / organisation.
• Maintain effective systems to ensure the service operates efficiently.
• Physical skills

• Able to perform venous blood sampling collection to organisational and health and safety standards.
• Good hand/ eye coordination and manual dexterity for performing physical tests on patients
• Standard keyboard skills
• Use standard office equipment e.g. fax, photocopier
• Responsibility for patient / client care

• Provide clinical advice within scope of practice and information to patients, carers, relatives or staff face to face, over the telephone or by other means.
• Consistently treat others with courtesy and respect
• Responsibility for policy and service development implementation

• Responsible for ensuring that the organisational policies and procedures (including amendments and updates) are adhered to and implanted in own are of work.
• Responsibilities for financial and physical resources

• Manage stock / office stationery
• Maybe required to issue / take responsibility for equipment used by self and others
• Responsibilities for human resources (HR)

• Act as a buddy demonstrating own are of work to new or less experienced employees such as apprentices or volunteers.
• Willingness and ability to provide peer supervision, observation and support
• Responsibilities for information resources

• Accurately enter data / process information utilising appropriate IT systems
• Transcribing / copy typing information provided by others
• Management of information either electronic or paper based
• Responsibilities for research and development (R&D)

• Will be required to undertake surveys and audits when requested in own area of work
• Freedom to act

• Plan and organise own workload without direct supervision, reporting regularly to senior on key tasks and guided by defined policies and procedures.

Person SpecificationExperienceEssential

• Health Care Experience
• Patient / Customer Contact Roles

Desirable

• Phlebotomy Experience
• Clinical Experience

flexibilityEssential

• Be able to start work at 6.45 Monday - Saturday
• Patient / Customer Contact Roles

Desirable

• Ability to work well within a team
• Able to work Saturday mornings as and when needed

KnowledgeEssential

• Previous experience with using IT

Desirable

• Experience with DART and Swiftqueue

MCH valuesEssential

• Good understanding of MCH values

Person SpecificationExperienceEssential

• Health Care Experience
• Patient / Customer Contact Roles

Desirable

• Phlebotomy Experience
• Clinical Experience

flexibilityEssential

• Be able to start work at 6.45 Monday - Saturday
• Patient / Customer Contact Roles

Desirable

• Ability to work well within a team
• Able to work Saturday mornings as and when needed

KnowledgeEssential

• Previous experience with using IT

Desirable

• Experience with DART and Swiftqueue

MCH valuesEssential

• Good understanding of MCH values

NHS