Job Description

About

Fresha

Fresha is the leading marketplace platform for beauty & wellness

trusted by millions of consumers

and

businesses worldwide

.



Fresha is used by

130,000+ businesses

and

450,000+ stylists

and

professionals worldwide

, processing over

1 billion appointments to date across 120+ countries.

The company is headquartered in

London, United Kingdom

, with 12 global offices located across

North America, EMEA

and

APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.



Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.



The consumer marketplace

unlocks revenue

potential for partner businesses by

leveraging the power of online bookings

and

automated marketing

through mobile apps and advanced integrations with major tech brands including

Instagram

,

Facebook

and

Google.

Role overview

We are seeking a detail-oriented and dynamic Professional Services Specialist to join our team on a 4-month contract basis. This role involves working closely with our partners to capture high-quality images of their businesses. The goal is to enhance their marketplace profiles with visually stunning photos that meet our standards for quality and branding. The ideal candidate will have excellent attention to detail, strong communication skills, and the ability to work independently.

Key Accountabilities:

Collaborate with partners to schedule and plan photography sessions, ensuring alignment with their availability and business needs. Travel to various partner locations across London to capture high-quality images that showcase the ambiance, services, and unique features of their businesses. Ensure all photos are consistent with our branding guidelines and meet the quality standards required for marketplace profile updates. Edit and retouch images as needed to achieve a professional and polished look. Manage the process of uploading, categorising, and updating images on partner profiles, ensuring they reach an approved status. Communicate effectively with partners to provide guidance on photo shoots, setting expectations, and explaining the benefits of enhanced marketplace profiles. Maintain accurate records of visits, sessions, and image uploads for internal tracking and reporting purposes. Coordinate with internal teams to ensure timely updates of partner profiles and to address any issues related to image quality or approval.

Skills, experience & qualifications required:

Attention to Detail: Exceptional attention to detail, especially in capturing, editing, and selecting images that meet specific guidelines. Communication Skills: Strong interpersonal and communication skills to interact effectively with partners and internal teams. Project Management: Ability to manage multiple partners and photography sessions concurrently, ensuring all tasks are completed within the agreed timelines. Technical Skills: Proficiency in using professional photography equipment and editing software Flexibility and Adaptability: Willingness to travel and work flexible hours to accommodate partner schedules and needs. Self-Motivated: Ability to work independently, manage time effectively, and take initiative to achieve goals.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.