Job Description

At Herbert Smith Freehills Kramer, our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why many are incredibly longstanding. And we enjoy breaking new ground, as we have for over 100 years.



We are where you need us to be. We are in the world's largest markets, key financial centres and major growth hubs. Our international footprint is extensive and committed.




We are at our best tackling complexity and navigating change. We work alongside you on demanding contentious matters, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.




We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, ESG, infrastructure and resources. And we're focused on areas of growth that affect every business across the world, including technology and digitalisation.



All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.



Your goals. Our ambition.

The Opportunity

Key responsibilities:

The Pitching Systems Manager will have a significant role in championing the Pitching Centre of Excellence and associated pitching systems with all internal stakeholders including Business Development, partners and fee earners. Focusing on:

Foundation (the firm's credentials system) QorusDocs (the firm's pitching system) The Pitching Hub (intranet)

Candidates will ideally be familiar with the processes and workflows related to pitching, and credentials capture or have similar transferrable experience, ideally in a professional services firm.

Ensure the integrity, accuracy and usability of data across systems, including the pitching database, directories content, and pitch content libraries. Collaborate with BD, Knowledge, Compliance, and other internal teams to evolve pitching infrastructure and embed best practice. Support the rollout of new systems functionality, training, and user adoption across global offices.

Foundation and QorusDocs systems


Technical focused responsibilities:


Being the Business Asset Owner (BAO) and assuming overall responsibility for the success of the systems, including:

defining and leading the vision for the pitching systems including alignment to business strategy, goals and wider firm objectives management of service enhancements to drive change including defining the business outcomes and ensuring enhancements are prioritised effectively championing the pitching systems service with the IT and Business Finance leadership teams including:

+ connections with upstream and downstream systems such as FPMS
+ representation of the pitching systems to ensure appropriate consideration of any system enhancements or issues.


Strategy and innovation focused responsibilities:


Taking ownership of and overall responsibility for the innovation, strategic vision and future development, including:

leading integration between Legacy Kramer Levin and Legacy HSF systems liaising with relevant stakeholders eg IT, Business Finance, HR, Brand and Marketing etc setting the strategic vision and objectives for adoption and usage with the global BD leadership team, including establishing and reporting against KPIs driving planned future development/changes, for example integration with the CV module and the external website.

Service delivery focused responsibilities:


Management of the user interfaces to ensure effective service provision to the global firm, including:

acting as Subject Matter Expert and its connectivity and links to wider firm systems to drive performance in these connected systems leading on the relationship with the vendors, proactively looking for opportunities to drive delivery of software improvements designing and implementing processes and workflow to satisfy required business outcomes, liaising with IT and Business Finance teams to ensure connectivity of dependent systems working together across business services teams to identify key new requirements and configuring Foundation to deliver results working closely with super users across our network to deliver a prompt and effective service guiding end-users on how to best leverage pitching systems capabilities, including credentials, CV's and directory submissions customisation to optimise user experience, including seeking user feedback, identifying process/workflow issues and find solutions to manage them embedding the implementation and development of best practice, infrastructure, systems, training and behaviours proactively reviewing market offerings and new developments, sharing this knowledge with the wider team working with change managers and IT to develop training materials delivering bespoke training as required to develop and reinforce use in key areas leading regular communication to highlight the benefits to the business. lead and oversee the delivery of global support operations across key pitching systems, ensuring seamless administration, incident management, and user access provisioning provide strategic direction and quality assurance for system synchronisation processes, reporting outputs, and service queue management (e.g. shared mailbox, ServiceNow) champion user experience by guiding the development of clear, effective communications and intranet content, and by supporting the rollout of new system functionality.

Directories and awards

Oversee the firmwide directories and awards information and usage within other pitching systems.

Other management

Drive continuous improvement in how the firm captures, manages and leverages credentials, pitch content and directories data. Maintain documentation of key processes and workflows and ensure they are communicated and understood across the business. Provide regular reporting and insights to the Head of Pitching Centre of Excellence and other stakeholders.

Qualifications, skills and experience

Keen understanding of data processes, systems, process optimisation and infrastructure management Demonstrated ability to manage relationships with IT teams and external technology vendors Experience of database configuration, data analysis and data management (ideal) Excellent project management skills, with the ability to deliver system improvements on time and within scope Strong communication and stakeholder engagement skills Analytical mindset with attention to detail and a commitment to data accuracy Ability to coach and support users across the firm in adopting new systems and processes + Ability to liaise confidently and build relationships with people of all levels, using diplomacy and constructive challenge where appropriate Agile and adaptable, with a creative and proactive approach to problem-solving and continuous improvement.

Key performance indicators

Successful global engagement and optimisation of Foundation and Qorus Demonstrated improvement in efficiency and consistency of pitch-related processes Effective collaboration with IT and vendors, measured by issue resolution time and project delivery milestones Regular training and support provided to BD teams on system usage and best practices Contribution to the continuous improvement of pitching infrastructure, aligned with firmwide strategic goals

Competencies

Personal Leadership

Demonstrates ownership and pride in their work Maintains composure under pressure and adapts to changing priorities Behaves consistently with the firm's values and inspires this in others Anticipates potential problems and proactively identifies a range of possible solutions

Builds Authentic Relationships

Takes time to get to know people beyond their role Treats people with respect and in a fair and consistent way Recognises when colleagues are under pressure and volunteers to assist them where possible Adapts their interpersonal style to suit different audiences in a genuine way

Collaborates with others

Builds strong relationships across teams and geographies Communicates with clarity and empathy Encourages collaboration and knowledge sharing Contributes to the success of others Understands how their work impacts others and the wider business Supports and develops their team to achieve shared goals

Enhances the Client Experience

Champions systems and processes that improve client service delivery Seeks opportunities to enhance the firm's reputation through operational excellence Conducts themselves in a way that reflects positively on the firm's brand, both inside and outside the firm

Achieves Results

Delivers high-quality outcomes with efficiency and accuracy Identifies opportunities for innovation and continuous improvement Anticipates responses and plans their approach accordingly.

Team

Business Development

Working Pattern

Full time

Location

London

Contract type

Permanent Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values--Human, Bold, and Outstanding.