Job Description

AES Experiential Learning and Living are a leading provider of educational support services and student accommodation in London. We are a family run business and our staff are a huge part of that culture. We are looking for the right person to join this growing business!

The main responsibilities of the Academic Services team are:

Issuing all documentation for and assisting students with their UK visa application. Co-ordinating the academic content of all experiential learning programmes Placing students in suitable internships to fulfil their academic & personal goals Providing support, guidance and pastoral care for all students End to end running of all experiential learning programmes (In-person and virtual) Expanding and enhancing our programme offerings
The department is overseen by the Vice President for Academic Affairs (VPAA).

Experiential Learning Programmes

This role will provide key administrative support in order to ensure the smooth running of our experiential learning and internship programmes, including working directly with students, university partners and host employers. Duties include: Guide students through the internship placement process from beginning to end. Including (but not limited to): Liasing with students to plan all internship interviews (both with AES and host companies) Provide CV and interview advice Recruit new host organisations via emails, phone calls & networking events etc. with weekly targets to meet. Coordinate and plan mid evaluation assessments for all students with all relevant parties and being confident in representing AES. Compile final evaluations to support Vice President of Academic Affairs (VPPA). Assist Visa Compliance Officer with database applications and administration. Ensure all enrolments comply with either Student Route or Tier 5 visa regulations alongside Visa Compliance Officer. Report internship absences to the appropriate people/teams. Actively gather and analyse feedback from students, gathered via formal and informal channels. Contribute to the overall development of the experiential offering at AES including (but not limited to) enhancing processing systems and improving the student experience alongside the rest of the team.

Student Services

This role is student facing, and the position holder will play a key role in ensuring our students are enrolled successfully and have a first-rate experience during their time in London or on one of our virtual programmes. Duties include:

Assist in the delivery of all onboarding and orientation programmes including support and advice for students when re-locating to London. Creation and distribution of all pre-arrival documentation including location guides, travel arrangements and Internship schedules for all students. Provision of pastoral care for students on wide ranging issues including but not limited to workplace concerns, career advice and wellbeing alongside the rest of the team.

General

The position holder will be joining a small, friendly and dynamic team. The whole team roll their sleeves up and get stuck in with things which are both within and outside of their usual 'day to day.' As such, there will be times when you may be asked to support other teams within the business and have a chance to broaden and enhance your skillset in other areas.

To contribute fully to AES, undertaking team-related tasks and responsibilities as appropriate, and supporting other teams as required Proactively keep up to date with UK Visa and Immigration regulations regarding Student Route and Tier 5 visa requirements. Attend relevant UK and international internship sector meetings to keep abreast of sector developments. Assisting with the development of the programme in line with quality assurance requirements (QAA).

About you

Educated to degree level

Highly organised with strong attention to detail

Fluent in English Excellent verbal and written communication Positive attitude and highly motivated

Ability to prioritise work, use initiative and meet deadlines

Experience of providing administrative support including diary management, data processing and team support Enthusiastic phone manner and confident in engaging with students and partners Good interpersonal skills & a sympathetic attitude Computer literate; knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)

Benefits

Training & development Opportunity to progress within the company Work life balance Mental Health and Well-Being provider Staff discount schemes Opportunity to work for a great family owned business Generous Holiday allowance Cycle to work scheme Holiday Buy-back scheme Toastie Tuesday Employee assistance programme
Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Health & wellbeing programme Sick pay Store discount Work from home
Work Location: Hybrid remote in London WC1N 3LA